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Bachelor of Science in Information Technology
Tarlac State University
More Info About Me
Detail and oriented Business Expert with 5+ years of experience in logistics coordination, shipment tracking, order processing, documentation management, customer service, and bookkeeping. Proficient in carrier and vendor communication, data management, and record accuracy. Experienced in supporting fast-paced logistics operations, resolving issues efficiently, and working independently in remote environments while collaborating with cross-functional teams.
My Skills and Competencies
Insurance Verification and Eligibility
PPO and HMO Insurance Management
Dental Insurance Billing
HIPAA Compliance & Patient Records Management
Customer Support and Communication
Dental Practice Management Software (Open Dental, Dentrix, Eaglesoft)
Treatment Plan Coordination
Pre-Authorization Processing
Certificates
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My Experience and Education
04/01/2026
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Present
Solakids Dental
(Remote Office Coordinator)
•Submit and manage Denti-Cal claims with a 95%+ submission approval rate
•Verify insurance eligibility, benefits, and aid codes before treatment.
•Process pre-authorizations and review supporting documentation.
•Resolve claim denials and follow up on outstanding insurance claims.
•Coordinate with providers to ensure accurate billing and timely reimbursement.
2024
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2026
T-Mobile | Tarlac.
(Business Expert)
•Increased regional sales by 13% through strategic client relationship management and upselling initiatives.
•Coordinated logistics and inventory, ensuring 100% on-time product deployment across multiple locations.
•Maintained accurate financial records and processed departmental budgets, reducing discrepancies by 15%.
•Resolved escalated customer issues, improving customer satisfaction scores by 25%.
2024
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2024
We Whiten | Albuquerque
(Social Media Manager)
•Grew social media following by 45–70% across Facebook, Instagram, and TikTok through consistent posting and targeted content strategies
2022
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2023
Alden Trucking
(Agricultural Sales Warehouse Assistant)
• Increased feed and fertilizer sales by 15% by assisting customers with product recommendations and purchase decisions.
• Improved product handling efficiency by 25% through organized loading, unloading, and storage of agricultural supplies.
• Boosted customer satisfaction by 20% by providing timely assistance and building strong relationships with local farmers.
2020
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2022
Metlife| Tarlac
(Senior Customer Representative)
•Resolved 90% of customer issues on first contact, improving overall satisfaction and loyalty.
•Handled high-volume customer inquiries (50+ per day) across phone, email, and chat channels.
•Documented customer interactions in CRM systems, ensuring accurate and up-to-date records.
My Services
Dental Administrative Support
Provide scheduling, EOB posting, documentation, routing slips, and daily administrative support.
Accounts Receivable & Claim Follow-Up
Follow up on unpaid claims, appeals, and balances to improve collections and cash flow.
Treatment Plan & Pre-Authorization Support
Submit pre-authorizations, monitor approvals, and prepare treatment plans for insurance review.
PPO Insurance Management
Manage PPO benefits, fee schedules, estimates, and claim compliance for faster reimbursements.
Insurance Verification & Eligibility
Verify benefits, eligibility, frequencies, and limitations before treatment to reduce claim issues.
Dental Insurance Billing
Submit accurate claims, resolve denials, and follow up on payments to maximize insurance reimbursements.