2001
Bachelor of Science in Commerce Major: Marketing
Saint Paul University Manila
More Info About Me
I am a reliable and detail-oriented Virtual Assistant with 10 years of corporate experience in client support and quality assurance. I have handled customer concerns, reviewed work for accuracy, maintained documentation, coordinated workloads, and supported teams in meeting service standards and deadlines.
I also have experience in social media management, Canva design, video editing, Facebook Ads, copywriting, and Shopify. I am organized, professional, tech-savvy, and able to work independently with minimal supervision. My goal is to help busy business owners stay organized, serve their customers effectively, and focus on growing their business.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2026
Self-Employed
(Freelance Virtual and Digital Support Specialist)
Created and managed social media content for business pages.
Designed branded graphics using Canva and edited short-form videos.
Assisted with Facebook advertising campaigns and online promotions.
Built and updated Shopify pages and digital content.
Organized project materials and completed tasks according to client requirements and deadlines.
2008
-
2018
The Depository Trust & Clearing Corporation
(Client Support and Quality Assurance Professional)
Assisted clients by responding to inquiries, resolving issues, and providing clear instructions.
Reviewed work for accuracy, quality, and compliance with established procedures.
Managed documentation and created helpful knowledge-base content.
Coordinated workloads, monitored pending tasks, and helped ensure deadlines were met.
Coached team members and provided constructive feedback to improve service quality.
Communicated professionally with clients and internal teams while handling sensitive information.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.