2009
Nursing
Tecarro College Foundation
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2024
Baron Medical Supply
(Medical Intake Specialist)
Verified patient insurance coverage, eligibility, and benefits before appointments.
Communicated with insurance companies to resolve coverage issues.
Ensured compliance with HIPAA regulations and confidentiality policies when handling patient information.
Assisted with clerical tasks such as faxing, scanning, and filing.
Prepared daily reports or summaries related to patient intake.
2023
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2024
Blank
(Lead Generation, Outbound Caller, and Appointment Setter Crerti)
Researched and identified ideal customer profiles to build a qualified lead pipeline.
Conducted outbound calls to engage prospects, present product benefits, and set appointments.
Utilized CRM systems to manage the sales pipeline and track progress effectively.
2022
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2023
Sutherland Global Service
(Customer Service Representative)
Maintained a professional demeanor while addressing customer inquiries across various channels.
Resolved customer complaints promptly and processed orders, forms, and requests efficiently.
Ensured detailed record-keeping for interactions and transactions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.