Blank
Business Administration – Human Resources Development Management
Misamis University
More Info About Me
Dedicated customer service professional with experience in chat, email, and technical support. Skilled in communication, problem-solving, data entry, and handling customer concerns efficiently while delivering excellent service.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2024
-
2025
Suge Enterprises
(CSR)
Customer Service Representative / Chat & Email Support / Data Entry Specialist
responsible for handling customer inquiries through chat and email, resolving billing, shipping, and
order-related concerns, and ensuring customer satisfaction. Managed accurate data entry, updated
customer records, coordinated with internal teams for issue resolution, and maintained organized
documentation while working in a fast-paced environment.
2022
-
2024
TTEC
(CSR)
Customer Service Representative for Verizon (Telco Account) responsible for
assisting customers with account inquiries, billing concerns, technical issues, plan upgrades, and
service-related concerns. Provided excellent customer support through effective communication,
troubleshooting, and issue resolution while ensuring customer satisfaction and meeting performance
targets in a fast-paced BPO environment.
2021
-
2021
Accenture
(TSR)
Service Desk / Technical Support Representative responsible for providing technical
support and troubleshooting IT-related issues for clients. Assisted users with system access, password
resets, software and hardware concerns, and basic network troubleshooting while ensuring timely
resolution and excellent customer service. Maintained accurate documentation, escalated unresolved
issues when necessary, and communicated professionally with clients in a fast-paced support
environment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.