2015
BSBA major in marketing management
Our Lady of Fatima University
Your Rockstar VA!!!
You are at the right profile! I am Michelle, but you can call me “Mitch.”
I am an experienced Operations Virtual Assistant and Administrative Virtual Assistant with over 1 year of remote VA experience. I bring strong expertise in back-office operations, administrative support, data management, and process optimization.
I bring 9 years of professional experience in the pharmaceutical industry, including as a pharmacy cashier handling multiple tasks to ensure smooth daily operations, accurate transactions, and timely reporting.
I am a detail-oriented, self-motivated Virtual Assistant with excellent skills in organization, multitasking, communication, and problem-solving. I thrive in structured, process-driven environments and am committed to delivering high-quality administrative and operational support that helps businesses run efficiently and scale effectively. I believe that hard work is the foundation of great execution and take pride in ensuring that operations run smoothly and reliably.
If you’re looking for a reliable Virtual Assistant, let’s connect!
My Skills and Competencies
Social Media Management
Data Entry
Emailing
File Management
Microsoft Excel
Data Curation
Google Calendar
Customer Service
Certificates
×
![]()
My Experience and Education
2024
-
2026
Flex Fitness
(General Virtual Assistant)
1. Managed failed membership payment collections, reducing outstanding balances by ensuring timely follow-ups and successful payment recovery.
2. Prepared, organized, and maintained member lists using Google Docs for accurate record-keeping.
3. Handled payment reprocessing and follow-up emails for members with failed or declined payments.
4. Created and designed compelling ad creatives for Meta Ads (Facebook and Instagram) to support campaign objectives.
5. Reviewed and documented unauthorized access incidents to maintain member safety and ensure policy compliance.
6. Reviewed staff reconciliation reports to ensure compliance and accurate system log-ins.
2016
-
2025
Mercury Drug Corporation
(Pharmacy Cashier)
1. Transaction Management and POS Operation
- I am responsible for processing transactions, I am effectively operated the Point of Sale (POS) system, ensuring every customer’s purchase was completed accurately and efficiently.
2. . Prescription Verification and Attention to Detail
- I work to support our pharmacy assistants, I read prescriptions "from top to bottom" and spot any potential discrepancies (e.g., dosage errors, wrong medication), it was essential for preventing errors. This attention to detail helped prevent serious issues such as incorrect medications being given to patients.
3.Multitasking and Customer Service Excellence
- In addition to processing transactions, you balanced assisting multiple customers, maintaining a high level of service at all times.
4. Administrative and Reporting Duties
- I prepared daily and monthly reports, analyzing sales data and identifying trends. My organizational skills and ability to meet deadlines in this area would have contributed to the efficiency of the entire pharmacy.
5. Communication and Customer Support
- I handled customer inquiries via phone and email, addressing any questions about products and services.
6. Contributing to Strategic Planning
- By preparing reports on store performance, I was able to contribute valuable insights to the pharmacy team’s strategic planning efforts.
My role as a pharmacy cashier equipped me with a wide array of valuable skills. I didn’t just focus on the transactional aspect but i also played an active part in the operational, administrative, and customer service sides of the pharmacy. By combining attention to detail with strong communication skills, a customer-focused attitude, and a knack for administrative tasks, I contributed to the overall smooth functioning of the pharmacy.
2015
-
2016
Banco De Oro
(Admin Assistant)
1. Managing and Processing Statements of Accounts
- My primary responsibility was overseeing and processing statements of accounts from multiple telecommunications providers
2. Data Encoding and Accuracy
- Accuracy is critical in the billing process, as errors can lead to incorrect billing, disputes, or financial losses.
3. Ensuring Timely Billing Cycles
- I was likely responsible for processing accounts within strict timelines to ensure that bills were sent to customers or paid to providers on time
4.Reporting and Documentation
- I am responsible for generating reports that summarize the reconciliation between the telecommunications provider's statements. I would ensure that all data was accurately documented
My role in the billing department was not just about entering data — it was about ensuring the accuracy and timeliness of billing processes, resolving discrepancies, and supporting operational efficiency. The skills I've developed — from attention to detail and data encoding to problem-solving and customer communication — are crucial in ensuring the smooth operation of a billing system and can be applied in a wide variety of professional settings. My experience will serve as a strong foundation for roles in financial management, operations, or any position requiring meticulous attention to detail and organizational skills.
My Services
Administrative Skills
Email management and organization, Calendar management and scheduling, Data entry and spreadsheet management
Book Keeper
Precision in financial records, expert in financial records, meticulous reconciliations, and precise transactions.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Organization and Time Management
Task and project management, Prioritizing tasks and deadlines, Creating and maintaining to-do lists