2015
Bachelor of Science in Hotel and Restaurant Management
International School of Asia and the Pacific
General Virtual Assistant | Admin Support | Customer Service
I am a dedicated, reliable, and adaptable professional with several years of experience in customer service, administrative support, hospitality, data entry, cashiering, reporting, and day-to-day operations. My previous roles have allowed me to work with different types of customers, teams, and business processes, helping me develop strong communication, organization, problem-solving, multitasking, and attention-to-detail skills.
Throughout my career, I have handled responsibilities such as managing customer accounts and records, responding to inquiries, preparing reports, processing payments, maintaining databases, monitoring inventory, coordinating schedules and requests, assisting with daily operations, and ensuring accurate and timely documentation. I am comfortable working in fast-paced environments where priorities can change and where reliability and accuracy are important.
I am now transitioning into the Virtual Assistant field and looking for opportunities where I can use my existing experience while continuing to develop my skills in remote work and digital tools. I am willing to learn new systems, processes, and platforms and can quickly adapt to different workflows and business requirements.
I consider myself proactive, flexible, organized, and dependable. I take initiative when appropriate, follow instructions carefully, communicate clearly, and make sure tasks are completed accurately and on time. My goal is to become a valuable long-term support to clients and businesses by helping them stay organized, manage their daily tasks, and maintain smooth operations.
My Skills and Competencies
Executive Virtual Assistant
Email and Calendar Management
Customer support (chat and email)
Administrative tasks
Xero- Online Bookkeeping
Data Entry and Encoding
Certificates
My Experience and Education
2024
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2026
Energy Au Pair
(Au Pair)
As an Au Pair in Denmark, I was responsible for providing childcare while managing
daily routines, schedules, and household-related tasks. This experience strengthened my
communication, organizational, time-management, multitasking, and problem-solving skills. I worked
independently, prioritized responsibilities, followed instructions, and adapted to a new environment and
different cultural expectations. I also coordinated daily activities, communicated regularly with the host
family, and maintained a high level of reliability and attention to detail. In addition, I attended Danish
language classes, which enhanced my communication skills, adaptability, and willingness to learn. These
experiences developed valuable transferable skills that I can apply to a Virtual Assistant role, particularly
in administrative support, scheduling, communication, task management, and day-to-day operations.
2022
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2024
Direct Hired
(Au Pair)
As an Au Pair in Norway, I managed childcare, daily routines, schedules, and household
responsibilities while maintaining clear communication with the host family. The role helped me develop
strong organizational, time management, multitasking, and problem-solving skills. I became comfortable
working independently, managing priorities, and adapting to a different culture and environment. I also
attended Norwegian language classes, which strengthened my communication skills and ability to learn
quickly. These experiences developed my reliability, attention to detail, and flexibility—skills that I can
confidently apply in a Virtual Assistant role.
2021
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2021
Family First Life
(Appointment Setter)
Worked as an Appointment Setter for Life Insurance and Mortgage services,
responsible for contacting prospective clients, qualifying leads, identifying their needs, and scheduling
appointments with agents or advisors. Managed follow-ups, maintained accurate client information, and
communicated professionally with prospects. Developed strong communication, customer service,
organization, time management, and lead management skills while consistently meeting appointment-
setting goals.
2020
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2021
Hilton Garden Inn
(Front Office Associate)
As a Front Office Associate, I was responsible for providing excellent guest service while managing reservations, check-ins and check-outs, guest inquiries, payments, and daily administrative tasks. I handled multiple responsibilities in a fast-paced environment while maintaining accuracy, professionalism, and attention to detail.
This experience strengthened my communication, customer service, organizational, time-management, problem-solving, multitasking, and administrative skills. I regularly handled various inquiries, managed sensitive information, followed procedures, resolved concerns, and helped ensure smooth day-to-day operations.
2020
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2021
Hilton Garden Inn
(Housekeeping Support)
As a Front Office Associate, I demonstrated flexibility by assisting the housekeeping team as needed to ensure smooth hotel operations. I helped maintain the cleanliness and organization of guest areas, assisted with room preparation, and responded to urgent housekeeping needs. I worked collaboratively with different departments, adjusted to changing priorities, and completed tasks efficiently while maintaining attention to detail and service standards.
2019
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2020
Hilton Garden Inn
(Guest Service Agent – (F&B))
As a Guest Service Agent in Food & Beverage, I provided attentive and professional service to guests by taking orders, assisting with menu inquiries, coordinating with the kitchen and service team, and ensuring a smooth dining experience. I handled guest requests and concerns promptly while maintaining accuracy and a high standard of customer service.
I was also responsible for processing payments, handling cash and card transactions, balancing transactions, preparing daily reports, and monitoring inventory. I assisted with checking stock levels, recording inventory movement, identifying shortages, and coordinating with the team to ensure necessary supplies were available for daily operations.
Working in a fast-paced environment strengthened my customer service, communication, multitasking, organization, attention to detail, cash handling, reporting, inventory management, problem-solving, and time management skills.
2018
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2019
ARM Network Solution
(Office Administrator)
As an Office Administrator, I managed customer accounts, records, documents, and administrative files while ensuring information was accurate and organized. I handled customer inquiries and complaints, provided timely solutions, answered calls, and maintained clear communication with clients regarding services and promotions. I also prepared payroll reports, processed tax payments, maintained company tax records, organized databases, and supported the day-to-day administrative operations of the office. This role required strong attention to detail, organization, communication, time management, and the ability to handle multiple administrative tasks efficiently.
2018
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2018
DSWD 4P’s Program
(Data Entry)
As an Encoder for the DSWD 4Ps Program, I was responsible for encoding, updating, and maintaining beneficiary records and program data collected from different barangays within Region II. I verified information for accuracy, organized documents, maintained databases, and assisted in preparing reports and monitoring records. I also coordinated with barangay officials and field staff to collect and update information, ensuring that data was accurate, complete, and submitted on time. This role strengthened my data entry, attention to detail, organization, accuracy, communication, record management, and administrative skills.
2016
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2017
Mango Suites Hotel
(Front Office Associate)
As a Front Office Associate, I managed guest check-ins and check-outs, reservations, inquiries, and customer requests while providing professional and courteous service. I handled phone calls, emails, guest records, and daily administrative reports, ensuring information was accurate and properly organized. I also coordinated transportation arrangements, maintained updated guest information, monitored office supplies, and supported daily front office operations. Through effective communication, attention to detail, and problem-solving, I helped ensure a smooth and positive guest experience.
2015
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2016
Globe Telecom
(Cashier and Customer Service)
As a Cashier and Customer Service Representative, I handled customer payments, account transactions, service requests, and inquiries with accuracy and professionalism. I assisted customers with account balances, statements, products, and services while addressing concerns and providing appropriate solutions. I maintained accurate cash records and sales reports, prepared and submitted required documents, and supported daily administrative tasks. I also generated sales leads and promoted company products and services by identifying customer needs and providing suitable recommendations. This role strengthened my customer service, communication, cash handling, sales, record-keeping, problem-solving, and attention to detail skills.
2014
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2014
Imelda’s Flower Shop and Catering Services
(On-call Receptionist and Catering Assistant)
As an On-Call Receptionist and Catering Assistant, I welcomed and assisted guests, managed seating arrangements, and provided professional customer service throughout events. I assisted with food and beverage service, responded to guest requests, and supported the smooth flow of event operations. I maintained a clean, organized, and professional environment while working efficiently with the team to ensure guests received a positive and enjoyable experience.
2014
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2014
CMZ Catering Service
(On-call Receptionist and Catering Assistant)
As an On-Call Receptionist and Catering Assistant, I welcomed and assisted guests, managed seating arrangements, and provided professional customer service throughout events. I assisted with food and beverage service, responded to guest requests, and supported the smooth flow of event operations. I maintained a clean, organized, and professional environment while working efficiently with the team to ensure guests received a positive and enjoyable experience.
My Services
Data Entry / Encoding
Accurate data entry, encoding, spreadsheet updates, file organization, and error-free information management.
Administrative & Executive Assistance
Organized, dependable support for email, calendar, meetings, documentation, reports, and travel planning.
Customer Service and Client Support
Customer service and client support through chat and email, providing prompt, professional, and helpful assistance.
Xero Online Bookkeeping
Xero bookkeeping, transaction recording, invoicing, reconciliation, and financial record management.