2009
Bachelor of Science in Computer Science
Saint Joseph College
More Info About Me
My strength lies in strategic planning and project prioritization, especially when it comes to boosting revenue. I'm on the lookout for a long-term partnership where I can support you, the business owner, in reclaiming your time and focusing on what matters most.
Let's discuss how I can drive your company forward.
My Skills and Competencies
Social Media Management
Prospecting & Appointment Settler
Lead Generation
Shopify Customer Service Rep
Admin Tasks
Certificates
×
![]()
My Experience and Education
Nov 2013
-
Sept 2016
Teleperformance Cebu, Philippines
(Customer Service Rep)
Assisted customers with hotel reservations, booking modifications, cancellations, and travel inquiries through phone,
chat, and email while delivering high-quality customer service.
Recommended suitable hotel options, promoted special deals and upgrades, and supported sales efforts by matching
customer preferences with available accommodations.
Resolved booking issues, payment concerns, and customer complaints while accurately documenting interactions and
managing reservations using CRM systems.
April 2019
-
May 2022
Wipro Cebu
(Customer Service / Sales / Technical Representative)
Provided customer support via phone, chat, and email for product inquiries, order status, returns, refunds, and
technical troubleshooting for retail customers of Best Buy, ensuring clear guidance and timely resolution of issues.
Assisted passengers of United Airlines with flight reservations, itinerary changes, cancellations, seat selections, and
travel-related inquiries while explaining airline policies and procedures.
Resolved customer concerns including billing issues, booking errors, technical product concerns, and service
disruptions while accurately documenting interactions and maintaining high levels of customer satisfaction.
2022
-
2023
The NOW Academy
(Executive Virtual Assistant (Part-time))
Managed administrative tasks such as calendar scheduling, email management, data entry, document organization, and
CRM updates to ensure smooth daily operations.
Assisted with social media management including content scheduling, basic content creation, engagement monitoring,
and maintaining brand consistency across platforms.
Conducted lead generation and research to identify potential clients, partners, and business opportunities while
maintaining organized prospect lists.
Supported marketing and online programs by updating website content, preparing materials for courses or events, and
coordinating with clients and team members.
Provided general operational support including file management, task tracking, and communication coordination to help
streamline workflows and improve productivity.
2022
-
2023
nvertical.io
(Virtual Assistant (Part-time))
LinkedIn & TikTok - Prospecting & Lead Generation
Nov 2024
-
May 2026
ITManagers, Inc
(Customer Support Rep)
Provided customer support via email, chat, and phone by assisting with product inquiries, online orders, delivery
concerns, refunds, and account-related issues.
Resolved customer complaints and service issues by coordinating with internal departments and ensuring timely and
accurate solutions.
Assisted customers with order tracking, replacements, returns, and billing concerns while maintaining professionalism
and empathy during interactions.
Documented customer interactions, updates, and resolutions in CRM systems to maintain accurate customer records and
service history.
Ensured a positive customer experience by delivering efficient, friendly, and solution-focused support while meeting
service quality and performance metrics.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer Service Rep
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Lead Generation
Lead Generation through Social Media Accounts (FB ; LinkedIn)
Appointment Setting
- Messaging through DM's using a ready-made script -Do follow ups , Off-scripts responses; set to book a call.
Social Media Manager
Social Media Management
Data Entry
Data Entry