April 2014
Bachelor of Science in Information Technology
St. Paul University Dumaguete
More Info About Me
Hello, my name is Mindy Mae. I am a Bachelor of Science in Information Technology graduate with experience in social media management and content creation. I’ve handled Facebook and Instagram accounts where I created and edited content, wrote captions, scheduled posts, and engaged with followers.
I’m organized, detail-oriented, and consistent when it comes to managing multiple accounts and maintaining posting schedules. I also enjoy being creative while making sure content aligns with the brand’s style and audience.
I’m a fast learner and always open to improving my skills and adapting to new tools. As a mom, I’ve also developed strong time management and responsibility, which I bring into my work every day.
My Skills and Competencies
Social Media Manager
Customer Service Representative
Data Entry
Content Creator
Certificates
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My Experience and Education
June 2014
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September 2018
SPi CRM
(Customer Service Representative)
I've handled inbound calls for 3 years and a year as an email support. We received calls regarding technical issues such as no internet or slow internet connection. We also cater inquiry on products and services as well as billing inquiry.
October 2018
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April 2020
Virtual Innovations
(Social Media Manager)
I edited images and videos and post it on clients social media accounts. I also post clients blogs using WordPress.
October 2018
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March 2022
Virtual Innovations
(Lead Generation Specialist)
I am responsible for prospecting potential new clients for B2B leads. We search for the company name, domain, location, name and position.
March 2022
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February 2026
Constel PH
(Email/Chat Support)
Responded to customer inquiries via email and live chat with professionalism and accuracy
Resolved technical issues, billing questions, and account concerns efficiently
Maintained a high satisfaction rating by delivering timely, helpful support
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.