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BS Hospitality Management
Liceo de Cagayan University
More Info About Me
Hi! I’m Mirasol. I have over 1 year of experience in Customer Service and Technical Support, handling customer inquiries through email and CRM tools.
At Razer, I provided email-based technical support, assisting customers with troubleshooting and product concerns. At Angi, I helped connect homeowners with the right professionals to meet their service needs. I am also currently working as a gig Email Support Specialist for an e-commerce brand using Shopify, where I handle order inquiries, tracking issues, and customer concerns via email.
My Skills and Competencies
Data Entry
Cold Call
Spoify Admin
Email Support
Email Support
Customer Support
Certificates
My Experience and Education
August 2023
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December 2023
Teleperformance
(Customer Support)
Customer Service Representative – Telco Account
August 2023 – December 2023
Handled customer inquiries related to telecom services, billing, and account concerns.
Assisted with troubleshooting network, device, and connectivity issues.
Processed plan upgrades, account modifications, and service requests.
Maintained high customer satisfaction by providing clear, empathetic, and solution-oriented support.
Adapted to a fast-paced call center environment while meeting KPIs and quality standards.
2024
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2025
Concentrix
(Customer Service Representative | Technical Support)
Schedule an appointment for a customer requiring professional assistance. Manage inbound and outbound calls, then transfer to email tech support for gaming peripherals.
My Services
Data Entry
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Cold Calling
Inbound/outbound calls
Email Management
Inbox Organization – Sorting and categorizing emails into folders/labels for easy tracking. Prioritization – Identifying