2018
Bachelor of Science in Management Accounting
UNIVERSITY OF SAN CARLOS
More Info About Me
A reliable and detail-oriented professional with over 6.5 years of experience in service desk support, including 5 years at Accenture Inc. and 1.5 years as a Service Desk Specialist II at Dayforce Philippines. Skilled in task management, clear communication, and workflow organization, I excel at multitasking and adapting quickly in fast-paced environments.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2026
Dayforce Philippines Corporation
(Service Desk Specialist II)
Provided internal support for Windows and Mac issues, specializing in advanced troubleshooting for Windows software. Utilized ServiceNow Dashboard for ticket management, ensuring all troubleshooting activities were properly documented. Acted as the primary point of contact coordinating with Tier 3 teams—including Network, Server, Messaging, and Windows—for escalated technical issues.
2021
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2024
Accenture Inc.
(Service Desk Support Analyst)
Four years of experience in escalation support, specializing in advanced technical troubleshooting and product customization. Provided primary technology support in collaboration with onsite IT administrators and served as the key point of contact for Tier 3 teams, including Network, Server, Messaging, and Windows. Skilled in handling complex account setups, coordinating across specialized teams, and ensuring timely resolution of high-level technical issues.
2019
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2020
Accenture Inc.
(Service Desk Support Associate)
Experienced in managing customer service and service desk functions with efficiency and timeliness. Acted as the direct point of contact for users and customers, handling issue reports, access assistance, troubleshooting, and technical support. Skilled in assigning incidents and service requests within defined support scope and restoring normal service operations quickly during unplanned interruptions across voice, chat, and email channels. Delivered customer service through multiple platforms, including human interaction, digital tools, self-service, and automated systems.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.