Hey I am Mark John

Need Help Managing Tasks? Meet Your New Virtual Assistant!

If you are looking for a knowledgeable, responsive, meticulous, bookkeeper, you've found one! I'll record and verify all transactions, balance bank and credit card accounts and provide those all important financial documents at the end of the month. Specializing in: *Clean-up/Catch-up Bookkeeping *QuickBooks Online Consulting or Training *Accounts Receivable Review *Prepare Profit & Loss for tax prep Currently accepting new bookkeeping projects. Contact me for your spot today!

As an HR Virtual Assistant with a keen eye for detail and exceptional organizational skills, I excel in managing recruitment, onboarding, and employee records. My proficiency in HR software and payroll processing ensures smooth operations, while my communication and conflict resolution abilities foster a harmonious work environment. Committed to maintaining compliance and confidentiality, I am dedicated to supporting your HR needs efficiently and professionally.

I have equipped myself with the following tools, platforms, and applications to get things done in a timely and accurate manner. I am passionately committed to delivering excellent service. I can easily follow instructions and work with less to no supervision at all. I am a street smart who loves to figure out things by myself with the help of different offline and online resources. I am also flexible in dealing with tasks and can do multitask.

Mark John Zapanta Abenoja
General Santos City, Philippines
Freelancer
Check my CV View Work Hire Me

SKILLS

Social Media Management
Expert Data Entry
Expert Online Bookkeeper
Adaptable HR Virtual Assistant
General Virtual Assistant

Certificates

EXPERIENCE

  • EXPERIENCE
  • EDUCATION
MBMu
Master in Business Management Major in Finance

Master in Business Management Major in Finance

2011
Bachelor of Science in Management Accounting

Gensantos Foundation College, Inc.

2026 - 2026
PRO VA PHILIPPINES
(BOOKKEEPING - TRAINEE)

I enrolled in a virtual assistant training program at ProVA, where I specialized in the bookkeeping niche. Under the guidance of my mentor, I was assigned practical tasks using QuickBooks, including categorizing bank transactions, reconciling bank accounts, creating and sending invoices, recording vendor bills, generating financial reports, and adding accounts to the chart of accounts. This hands-on experience allowed me to develop strong organizational skills, attention to detail, and proficiency in financial management, preparing me to provide accurate and reliable support as a virtual assistant in bookkeeping and administrative tasks.

2026 - 2026
PRO VA PHILIPPINES
(GENERAL VIRTUAL ASSISTANT)

I enrolled in a virtual assistant training program at ProVA, where I specialized in the general virtual assistant(GVA) niche. Under the guidance of my mentor, I was assigned practical tasks using different tools. This hands-on experience allowed me to develop strong organizational skills, attention to detail, and scheduling meetings, organizing calendars, managing a database, and other administrative tasks that eat up a chunk of their time management, preparing me to provide accurate and reliable support as a general virtual assistant and administrative tasks.

2025 - 2026
Avior Hotel
(Auditor)

Auditor

2025 - 2025
SURGE FREELANCING
(Virtual Assistant - Trainee)

February 20, 2023 - February 28, 2025
SOLID VIEW HOSPITALITY GROUP CORPORATION
(Property Custodian / Engineering Officer in Charge)

List of Accomplishments and Contributions
Creating the Property Custodian Team (3 Independent Officers)
1. Venue 88 Hotel – General Santos
2. Villa Amor Hotel – Koronadal
3. Punta Isla Lake Resort – Lake Sebu
Creating the Job Description and Responsibilities of each property custodians.
Implementing Standards, Policies and Procedures and memorandums to all properties.
Maintaining department records and monitoring of daily & monthly reports.
Attending the Executive Committee Meeting.

• Summary of Actual Duties
Ensure that property tags are affixed to equipment in a timely manner.
Update the location of assets in the Property Inventory System.
Initiate/receive transfers in the Property Inventory System when equipment is moved from one department to another.
Report missing or stolen property in a timely manner.
Ensure equipment is accessible at all times for audit and other purposes.
Update the serial number of assets in the Property Inventory System.
Exercise reasonable care for equipment security. Negligence could result in financial responsibility for lost/stolen assets.
Ensure equipment is in good working condition or equipment maintenance needs are met.

June 2, 2020 - February 15, 2023
MIX N’ MAGIC SNACKS AND PASTRIES
(Internal Audit Manager/HR Manager)

List of Accomplishments and Contributions
Creating the Audit Team (5 Independent Auditors)
Implementation of the Accounting/ Auditing and Operations Standards, Policies and Procedures.
Contributing to the development of HR department goals, objectives, and systems.
Developing, analyzing and updating the company’s evaluation program.
Conducting new employee orientations and employee relations counseling.
Maintaining department records and reports.
Conducting Monthly Branch Meeting.

• Summary of Actual Duties
AUDIT RELATED WORKS
A. Internal Audit
A.1 Interim Financial Statement
A.2 Comparative Financial Statement
A.3 Employee Rate
A.4 Deposit Checklist
B. Memorandums
C. POS Machine Permits
D. Merchant Monitoring
A.1 Debit and Credit Card Monitoring/Checking
E. Rental Statement Monitoring/ Checking
F. Quota Incentive Computations
G. Google Sheet Reports Monitoring
A.1 Branch Audit Reports
1.1 Daily Sales Report Monitoring (DSR) - All Branches
1.2 Daily Inventory Monitoring - All Branches
1.3 Income Statement - All Branches
B.1 Admin Report Reports
1.1 Check Monitoring
1.2 Cash Audit
1.3 Solar Report
1.4 CCTV Monitoring
1.5 Cash Float and Petty Cash Fund
1.6 Receivables Monitoring
1.7 Dispatch Monitoring
1.8 B.O Monitoring
1.9 List of Bakeshops
1.10 Branch Contacts (Email, CP #, WiFi, Passwords and Etc.)
1.11 Booking Monitoring
1.12 Events Forecast
1.13 Asset monitoring
1.14 Single Track Monitoring (Bikeshop)
C.1 Accounting Reports
1.1 Consolidated Expense Report
1.2 Vehicle Monitoring Report
1.3 Credit & Debit Card Monitoring - MAIN
1.4 Credit & Debit Card Monitoring - BIKESHOP
D.1 Audit Checklist
E.1 Daily Booking Ordering Monitoring
F.1 Customized Cake Price Level
G.1 DR Monitoring
H. Audit Files Consolidation
I. HRIS Preparation
J. Timekeeping Monitoring
A.1 Payroll Summary
A.2 Cash Denomination for Non-ATM
Other Work Concerns - Audit
A. Accounts Payable Checking and Monitoring (All Suppliers)
1.1 Check Voucher
1.2 Counter Receipt
1.3 Purchase Order
1.4 Blind Copy
1.5 Invoice
1.6 Receiving Report
1.7 Statement of Account
B. Branch Monitoring - Permits, Taxes & Licenses and Permits
1.1 Business Permit
1.2 Department of Trade and Industry Clearance (DTI)
1.3 Securities and Exchange Commission Certificate (SEC)
1.4 Certificate of Registration (2303)
1.5 Registration Fee (0605)
1.6 ENR Clearance / Sanitary Permit
1.7 Fire Safety Clearance
1.8 Ask for Receipt Notice
1.9 Books of Accounts Registration
1.10 Registered Receipts (Cash Invoice/Charge Invoice)
C. Checking of Withholding Certificate
D. Timekeeper Duties
1.1 Consolidation of Employees DTR
1.2 Checking and Sorting of Overtime Forms
1.3 Preparation of Payroll Summary
1.4 Encoding/Updating of new/existing Employee Records into System
D. Payroll Officer Duties
1.1 Checking of Timekeeping Records
1.2 Checking of Late, Undertime and Overtime records
1.3 Checking of Other Back Pay or Adjustments
1.4 Statement of Account - Employees Deduction Checking and Monitoring
1.5 Checking and Monitoring of Other Charges/Deductions
1.6 BPI Philamlife Insurance Deduction Checking and Monitoring
1.7 Employee Savings Deduction Checking and Monitoring
1.8 Checking and Monitoring of SSS Contribution Deductions
1.9 Checking and Monitoring of Online SSS Contribution Payment
1.10 Checking and Monitoring of Online SSS Contribution Posting
1.11 Checking and Monitoring of SSS Salary/Calamity Loan Deductions
1.12 Checking and Monitoring of Online SSS Salary/Calamity Loan Payment
1.13 Checking and Monitoring of Online SSS Salary/ Calamity Loan Posting
1.14 Checking and Monitoring of SSS Salary/Calamity Loan Update (Loan Start to Loan End)
1.15 Checking and Monitoring of Pag-ibig Contribution Deductions
1.16 Checking and Monitoring of Online Pag-ibig Contribution Payment
1.17 Checking and Monitoring of Online Pag-ibig Contribution Posting
1.18 Checking and Monitoring of Pag-ibig Salary/Calamity Loan Deductions
1.19 Checking and Monitoring of Online Pag-ibig Salary/Calamity Loan Payment
1.20 Checking and Monitoring of Online Pag-ibig Salary/Calamity Loan Posting
1.21 Checking and Monitoring of Pag-ibig Salary/Calamity Loan Update (Loan Start to Loan End)
1.22 Checking and Monitoring of Philhealth Contribution Deductions
1.23 Checking and Monitoring of Online Philhealth Contribution Payment
1.24 Checking and Monitoring of Online Philhealth Contribution Posting
1.25 Encoding of Timekeeping Records to Payroll System
1.26 Final Checking and Preparation of Bank Crediting Documents for ATM Employees
1.27 Preparation of Cash for Non-ATM Employees
1.28 Releasing of Cash for Non-ATM Employees
1.29 Payslip Printing
1.30 Releasing of Payslip and Answering Payroll Concerns
HR RELATED WORKS
1. Computer Files Documentation
A. Government Remittances
a.1 SSS - Contribution
a.2 SSS - Loans
a.3 PHIC - Contribution
a.4 HDMF - Contribution
a.5 HDMF - Loans
a.6 HDMF - Savings
b. SSS claims
b.1 SSS - Maternity Notification and Reimbursement
b.2 SSS - Sickness Notification and Reimbursement
c. Insurance - BPI Philamlife
c.1 Masterlist of registered employees
c.2 Masterlist of additional registered employees
c.3 List of accredited hospitals
c.4 List of accredited dental hub
c.5 Insurance deduction monitoring
d. Food and drug administration (FDA documents)
d.1 FDA Profile
d.2 FDA Letter
d.3 FDA GMP checklist
d.4 FDA Equipment Maintenance
d.5 FDA Guide
d.6 FDA Documents Preparation
6.1 Department-Circular-No.-2011-0101
6.2 Administrative-Order-No.-2014-0029
6.3 Republic-Act-No.-10611
6.4 General-Standard-for-Food-Hygiene-Repealing-Administrative-Order-No.-153-s.-2004
6.5 Administrative-Order-No.-2014-0030
6.6 Food Registration Requirements 2017
6.7 Summary of current food standards reformatted
6.8 CPR Guide
6.9 Cover Page
E. Google Sheet Monitoring
E.1 HR Monitoring Report
1.1 Late Monitoring
1.2 Undertime Monitoring
1.3 Overtime Monitoring
E.2 Employee Masterlist
E.3 Monthly Government Remittance for Payroll Deduction
3.1 SSS Monthly Contribution
3.2 SSS Monthly Loan
3.3 Philhealth Monthly Contribution
3.4 Pag-ibig Monthly Contribution
3.5 Pag-ibig Monthly Loan
E.4 Monthly Default Deduction for Payroll
4.1 Cellphone Deduction
4.2 Management Charge - Others
4.3 Management Charge - Rental
4.4 Catering
F. HR Files Documentation
F.1 Recruitment and Training
1.1 Recruitment Postings
1.2 Employment Contract
1.3 Examination File, Answer Key and Answer Sheet
1.4 Job Offer and Training Schedule
1.5 Orientation Documents, PowerPoint and Video Presentation
F.2 Disciplinary Action
2.1 Employee Handling Process
2.2 Notice to Explain
2.3 Notice to Disciplinary Action
2.4 Notice of Final Decision
F.3 Employee Updates
3.1 Notice of Evaluation
3.2 Notice of Regularization
3.3 Salary Increase
3.4 Notice of Transfer Records
3.5 Accident Reports
3.6 Separation Pay
3.7 Quit Claim
3.8 Certificate of Employment
F.4 Memorandum
F.5 End of Contract
F.6 Forms Monitoring
6.1 Authority to Deduct Form
6.2 Attendance Sheet
6.3 Authorization Letter
6.4 Background Check Form
6.5 Acknowledgement Form
6.6 Performance Evaluation Form
6.7 Clearance Form
6.8 Employee Information Sheet
6.9 Leave Form
6.10 Pre-employment Requirements
6.11 Rest Day Report Form
6.12 SSS R1-A Form
6.12 SSS Specimen Signature Card
6.13 Timekeeping Form
6.14 Transmittal Form
G. gift check monitoring and releasing
Other Work Concerns – Human Resources
A. ATM Application and Monitoring
B. BIZLINK Online Accounts and Password Control and Monitoring
C. SSS Online (Michaela Tan/Eloisa Arenas/Sis Cake/Sun Kiss/Patio Accounts and Password Control and Monitoring
D. Philhealth Online (Michaela Tan/Eloisa Arenas/Sis Cake/Sun Kiss/Patio Accounts and Password Control and Monitoring
E. Pag-ibig Online (Michaela Tan/Eloisa Arenas/Sis Cake/Sun Kiss/Patio Accounts and Password Control and Monitoring
F. Checking and Monitoring of Employee Clearance
G. Preparing and Computing Last Pay
H. Releasing Last Pay and Preparing Quit Claim Documents for (Notarization if Needed)
3. Filling and Monitoring
a. Sickness and Maternity Documents
b. Gift Check Documents
c. Resignation Letters
d. Last Pay and Quit Claim Documents
e. Health Card Documents
f. FDA Documents
g. Mix n Magic resigned employees I.D, Passbook and ATM
h. Assorted HR Documents
I.T RELATED WORKS
1. Basic Installation
A. Activeone Enterprise Installation
B. Activeone POS Installation
C. Finger Scanner Installation
D. Microsoft Office Installation
E. Printer Installation
F. Zip Compressor Installation
G. Online Browser Installation
H. Teamviewer Installation
I. TV Tools Installer and Guide
2. Computer Formatting
4. Internet Provider Coordination (All Branches)
5. Other I.T Related Works
A. Branch Email Accounts and Password Control and Monitoring
B. WIFI Accounts and Password Control and Monitoring
C. Branch Company Issued Cellphone Unit and CP # Monitoring
D. License Key for ActiveOne Enterprise Monitoring
E. License Key for ActiveOne P.O.S Monitoring
F. CCTV AND DVR/NVR Accounts and Password Control and Monitoring
G. BDO Merchant User and Password for Debit/Credit Card Monitoring
6. ActiveOne Enterprise System Administration
A. Security Control - Add/Remove Access
B. User Control - Add/Remove User
C. Item Control - Add/Remove Item
D. Price Control - Update Price
E. UOM Control - Add/Remove Unit of measure
F. Employee Control - Add/Remove Employee
G. Customer Control - Add/Remove Control
H. Vendor Control - Add/Remove Vendor
I. Location Control - Add/Remove Location
J. Chart of Account Control - Add/Remove Accounts
K. POS Control - Add/Remove POS Machines
L. Update Control - Edit/Delete Transactions and Documents
M. Audit Trail Monitoring
Responsible for Human Resources, Accounting and Audit, Customer Complaints, Customer Service and termination of employment. Planning, organizing, monitoring and controlling the activities and actions of all department and all branches.
1. MAIN – OSMEÑA
BRANCHES:
2. Malakas
3. Calumpang
4. Lagao
5. Megabake - Lagao
6. KCC-Gensan
7. SIS Cake Avenue - Veranza
8. SIS Cake Avenue - Heights
9. Polomolok
10. Megabake - Polomolok
11. Tacurong
12. Alunan
13. KCC-Marbel
14. Chatime
15. G-mall
16. Surallah
17. Cotabato
18. Digos
19. Kidapawan
20. Isulan
21. Cotabato #2
22. Midsayap
23. Kabacan
24. Cannery
25. Conel

June 2, 2014 - June 22, 2020
GENSAN GREENLEAF HOTEL AND DEVELOPMENT CORPORATION
(Property Custodian/ Night Duty Officer/ Compliance/ Auditor/ AP Officer/HR / Training Officer)

List of Accomplishments and Contributions
Help the management in the transition of HR Department.
Consistently updating and monitoring employee contributions and benefits.
Develop and improve HR documentations, reports and existing system.
Chosen as pioneering of employee of Training Department and develop policies and procedures.
Chosen as pioneering of employee as Service Quality Auditor and procedures.
Chosen as pioneering of employee as Night Duty Officer and procedures.
Chosen as pioneering of employee as Property Custodian and procedures.
Organize and improve the central warehouse of the Hotel.

• Summary of Actual Duties
(Date Hired: July 1, 2018 up to June 22, 2020)
Property Custodian
Ensure that property tags are affixed to equipment in a timely manner.
Update the location of assets in the Property Inventory System.
Initiate/receive transfers in the Property Inventory System when equipment is moved from one department to another.
Report missing or stolen property to in a timely manner.
Ensure equipment is accessible at all times for audit and other purposes.
Update the serial number of assets in the Property Inventory System.
Exercise reasonable care for equipment security. Negligence could result in financial responsibility for lost/stolen assets.
Ensure equipment is in good working condition or equipment maintenance needs are met.

Income Audit - Night/Day
Prepare all revenue journal and maintain the transaction receipts.
Maintain all transaction reports by ensuring their accuracy.
Administer all sales, monitor audit trail for various activities and keep all the income data updated.
Coordinate with various departments and prepare daily reports.
Audit balance and report on all food and beverage cash and credit operations and ensure accurate and timely information.
Audit, balance, post and report on the front desk to ensure accuracy and verify proper cash handling procedures are followed.
Prepare and input statistics and income journal sheets for preparation of daily reports.
Run night audit final after ensuring all revenues are in balance nightly.

Accounts Payable
Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc.
Reconciling processed work by verifying entries and comparing system reports to balances.
Maintaining historical records.
Paying employees by verifying expense reports and preparing pay checks.
Paying suppliers by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all supplier enquiries regarding finance.
Preparing analyses of accounts and producing monthly reports.
Continuing to improve the payment process.

(Date Hired: January 1, 2016 up to June 30, 2018)
Night Duty Officer/ Service Quality Auditor/Compliance Officer
Attends in daily operations meetings.
Plan and coordinate directly with the General Manager.
Evaluate product and service processes for compliance with quality requirements.
Periodically inspect and monitor property tools and equipment’s.
Assist in development of audit plans, audit schedules.
Identify processes, situations, etc., where organization is meeting requirements, as well as identify opportunities for improvement.
Assist audit team in developing audit reports; present audit reports to top management, as needed.
Assist with follow-up audits, as required.
Developing internal auditing/testing parameters.

Training Assistant
Organize training events by scheduling travel arrangements, making lodging arrangements, and scheduling conference and training room time for various training events.
Create written and visual training materials used to guide trainees.
Perform office clerical duties such as organizing digital and paper files as well as copying and scanning documents.
Create training course schedules and training timetables.

(Date Hired: June 2, 2014 up to December 31, 2015)
HR Officer in Charge
Planning, organizing, and controlling the activities and actions of the HR department
Contributing to the development of HR department goals, objectives, and systems
Developing, analyzing and updating the company’s evaluation program
Conducting new employee orientations and employee relations counseling
Maintaining department records and reports
Participating in administrative staff meetings

HR Assistant
Online Transactions
SSS Premium Contribution Posting
SSS Loan Posting
PHIC Premium Contribution Posting
Manual Transactions
SSS Premium Contribution Payment
SSS Premium Contribution Posting
SSS Loan Payment
SSS Loan Posting
PHIC Premium Contribution Payment
PHIC Premium Contribution Posting
HDMF Premium Contribution Payment
HDMF Premium Contribution Posting
Different SSS, PHIC and HDMF Transactions

Payroll In-charge
Timekeeping
Payroll Entry
Payroll Register
Other payroll related work

May 2, 2012 - May 31, 2014
JOEL B. SABADO ACCOUNTING OFFICE
(Accounting Associate/Audit Associate/Bookkeeper)

List of Accomplishments and Contributions
o Create and develop an editable Template for all Tax Forms and other documents at MS Excel for faster and good quality output. (From using Typewriter to Computerized templates.
o Help the management in the transition from manual filling to online filling and payment of returns and other transactions.

• Summary of Actual Duties
SSS/PHIC/HDMF Transactions
Online Transactions
SSS Premium Contribution Posting
SSS Loan Posting
PHIC Premium Contribution Posting
Manual Transactions
SSS Premium Contribution Payment
SSS Premium Contribution Posting
SSS Loan Payment
SSS Loan Posting
PHIC Premium Contribution Payment
PHIC Premium Contribution Posting
HDMF Premium Contribution Payment
HDMF Premium Contribution Posting
Different SSS, PHIC and HDMF Transactions
Permits and Licenses
Slight Knowledge and experience on City Treasurer, Bureau of Fire and other government related transactions.
BIR Transactions
Online Transactions
EFPS Electronic Filing and Payments System Encoder
E-SALES Electronic Sales (for POS and CRM user’s)
Online Submission
1601-E Monthly Report Expanded
1604-E Annual Report on Expanded
1604-CF Annual Report on Compensation
Manual Submission
Individual Summary List of Sales and Purchases (for vat taxpayers only)
Corporation Summary List of Sales and Purchases (for vat taxpayers only)
BIR Form Corporation Individual
2303 Certificate of Registration Certificate of Registration
1901 Application for Registration
1902 Application for TIN (employee)
1903 Application for Registration
1904 Application for TIN No.
1905 Employer Record Update
2305 Employee Record Update
2000 Documentary Stamps Documentary Stamps
1601-E Withholding Tax Expanded Withholding Tax Expanded
1604-E Annual Report Expanded Annual Report Expanded
1601-C Withholding Tax Compensation Withholding Tax Compensation
1604-CF Annual Report Compensation Annual Report Compensation
1601-F Final Tax (Royalties, Dividends)
2551-M Percentage Tax
2550-M Monthly Value Added Tax Monthly Value Added Tax
2550-Q Quarterly Value Added Tax Quarterly Value Added Tax
1700 Annual Income Tax (Multi-Employee) Annual Income Tax (Multi-Employee)
1701-Q Quarterly Income Tax
1701 Annual Income Tax
1702-Q Quarterly Income Tax
1702 Annual Income Tax

April 1, 2011 - May 1, 2012
OSCAR F. SABADO ACCOUNTING OFFICE
(Accounting Associate/Audit Associate/Bookkeeper)

List of Accomplishments and Contributions
o Consistently update the records of SSS, PHIC and HDMF Contributions of all clients (More or Less 80 clients -Sole Proprietor and Corporation) of Sabado accounting office for easier tracking/monitoring.

• Summary of Actual Duties
o Responsible for the preparation, payment, recording, reporting and monitoring of SSS, PHIC and HDMF Contributions of all clients (More or Less 80 clients -Sole Proprietor and Corporation) of Sabado accounting office.

SERVICES

SOCIAL MEDIA MANAGEMENT

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

DATA ENTRY / WEB RESEARCHER

Encoding records and search the Internet for information on a wide variety of topics.

HR VIRTUAL ASSISTANT

Tracking employee work hours, automating this to reduce errors, ensure compliance and improve efficiency.

GENERAL VIRTUAL ASSISTANT

Provides high-level administrative, operational, and executive support.

ACCOUNTING / BOOKEEPING

Maintaining accurate records, managing accounts, preparing reports, recording statements, and ensuring compliance.


PORTFOLIO

Categories

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I am available for freelance projects.
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CONTACT
+639275915775 - Globe

Address :
General Santos City,
Philippines


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