2017
Bachelor of Science in Business Administration major in Finance Management
Bulacan State University
Why Choose Me:
I am a Finance Operations Specialist with strong experience in payments processing, bank and e-wallet reconciliation, transaction monitoring, and chargeback/dispute resolution in high-volume financial environments.
I specialize in ensuring financial accuracy, investigating transaction discrepancies, and resolving payment issues efficiently to minimize financial risk and maintain operational integrity.
My experience spans merchant operations, fraud risk monitoring, and financial data validation, supporting businesses in maintaining clean, accurate, and reliable financial systems.
I focus on improving payment accuracy, reducing disputes, and strengthening end-to-end finance operations through structured analysis and attention to detail.
My Skills and Competencies
Finance Operations and Payment Processing
Bank and E-Wallet Reconciliation
Transaction Monitoring and Discrepancy Resolution
Chargeback, Dispute and Fraud Risk Management
Financial Reporting and Data Accuracy
Time Management and Organizational Efficiency
Process Control and Compliance Awareness
Certificates
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My Experience and Education
Dec 2025
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Present
ShopeePay Philippines Inc.
(Senior Finance Operations Analyst - Merchant Operations)
• Served as the primary finance contact for merchants, resolving inquiries on payments, settlements, disputes, refunds, and reconciliations.
• Investigated transaction discrepancies across digital payment channels, collaborating with internal teams, banks, and payment partners.
• Managed merchant disputes, refunds, and chargebacks, ensuring timely resolution within SLAs and compliance with finance controls.
• Supported regulatory and tax compliance for merchant settlements, preparing documentation and coordinating for audit readiness.
• Provided backup support for merchant settlement operations, including fund movements, ledger adjustments, wallet balance updates, and reconciliation of digital payments and repayment transactions.
Jul 2025
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Nov 2025
Skybet Gaming Corporation
(Finance Operations Analyst – Reconciliation)
• Monitored bank and e-wallet deposits, withdrawals, and disbursements to ensure accuracy and completeness.
• Reconciled player transactions with settlement and disbursement reports, preparing daily reconciliation reports.
• Strengthened fraud prevention and AML compliance by verifying withdrawals and escalating suspicious activities.
• Processed registration bonuses, promotional credits, and wallet adjustments to support player engagement.
• Coordinated with Customer Relations to resolve account issues and ensure smooth transaction flow.
Sep 2018
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Dec 2024
Gao Shou Technology Management Inc
(Senior Payments Operations Analyst)
• Processed deposits, withdrawals, account adjustments, and manual credits, ensuring smooth fund transfers.
• Reconciled high-volume transactions and resolved discrepancies to prevent financial losses.
• Monitored for suspicious activity and escalated potential fraud to compliance teams.
• Managed chargeback disputes and fraud investigations with supporting documentation.
• Performed bank reconciliations and resolved cash balance discrepancies.
• Generated financial reports to aid business decisions.
• Ensured compliance with regulations and internal policies.
• Collaborated with customer service, IT, compliance, and risk teams to resolve financial issues and enhance workflows.
Nov 2017
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Mar 2018
Concerted Management Corporation
(Accounts Payable Clerk)
• Processed employee cash advance requests, ensuring complete requirements and approvals.
• Tracked and recorded cash advance releases for audit and reporting.
• Reviewed liquidation reports for accuracy, compliance, and timely submission.
• Followed up on outstanding liquidations and resolved discrepancies with employees.
• Maintained a tracking system for advances and liquidation statuses.
• Prepared monthly reports on pending, liquidated, and overdue advances.
• Coordinated with Accounting and HR for salary deductions on unliquidated balances.
• Supported month-end closing by reconciling advances and accounting for outstanding items.
Mar 2016
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May 2016
The WOW Group of Companies
(Accounting Intern)
• Recorded journal entries and posted transactions in accounting software and Excel.
• Processed invoices, receipts, and payments with complete and accurate documentation.
• Responded to staff and client requests for reports and financial data.
• Provided administrative support by organizing records and preparing summaries.
• Gained hands-on experience in basic accounting principles and bookkeeping processes.
My Services
Payment Processing & Transaction Monitoring
Payment processing and transaction monitoring with accurate posting, reconciliation, and error-free financial records.
Bank Reconciliation Services
Bank reconciliation ensuring accurate matching of transactions, resolving discrepancies, and clean financial records.
Chargeback & Dispute Management
Chargeback and dispute management including investigation, resolution, and fraud risk reduction for transactions.
Finance Operations Support
Finance operations support including transaction processing, reconciliation, reporting, and data accuracy management.
Accounting & Reporting Support
Accounting and reporting support including financial records, Excel reports, and basic bookkeeping assistance.
Customer Payment Support
Customer payment support handling billing inquiries, payment issues, refunds, and transaction-related email support.