2020
Graduate
EMAR Human and Environmental College
PROFESSIONAL SUMMARY
Dedicated and patient-focused Medical Receptionist with 4 years of experience providing professional administrative and front-desk support in a healthcare environment. Skilled in managing patient appointments, answering phone calls, responding to inquiries, maintaining accurate patient information, and coordinating communication between patients and healthcare providers.
Known for delivering compassionate and professional service while handling sensitive patient information with confidentiality and attention to detail. Experienced in managing multiple tasks in fast-paced environments, addressing patient concerns, maintaining organized records, and ensuring a smooth and welcoming experience for every patient.
Strong communicator with excellent organizational, customer service, and problem-solving skills. Able to remain calm and professional when assisting patients, handling challenging situations, and managing high volumes of calls and administrative responsibilities.
CORE SKILLS
Medical Receptionist | Patient Coordination | Administrative & Healthcare Support
Medical Receptionist
Technical Support/Customer Service
Certificates
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PROFESSIONAL SERVICES
4+ Years of Medical Reception & Healthcare Administrative Experience
2022
-
2026
Alina Telehealth
(Medical Receptionist/Medical Virtual Assistant)
MEDICAL RECEPTIONIST — JOB RESPONSIBILITIES
* Greeted and assisted patients in a professional, courteous, and compassionate manner.
* Managed patient registration, check-in, check-out, and demographic information.
* Scheduled, rescheduled, and confirmed patient appointments while maintaining provider calendars.
* Answered and managed incoming phone calls, emails, and patient inquiries.
* Verified insurance eligibility and assisted with referrals, authorizations, and other administrative requirements.
* Maintained accurate and confidential patient records in accordance with privacy and HIPAA standards.
* Entered and updated patient information in Electronic Health Records (EHR/EMR) systems.
* Coordinated communication between patients, physicians, nurses, and other healthcare staff.
* Managed multiple priorities in a fast-paced medical office while maintaining accuracy and attention to detail.
* Provided excellent patient service and helped ensure a smooth and efficient clinic experience.
2018
-
2022
VXI Global Solutions INC,
(Technical Support Representative and Email Support)
TECHNICAL SUPPORT / CUSTOMER SERVICE — JOB RESPONSIBILITIES
* Provided technical support and customer assistance through phone, email, chat, and other communication channels.
* Troubleshot and resolved hardware, software, connectivity, and account-related issues.
* Assisted customers with product features, system navigation, troubleshooting steps, and technical inquiries.
* Diagnosed customer issues by gathering relevant information and providing clear, step-by-step solutions.
* Managed customer concerns, complaints, and service requests while maintaining a professional and empathetic approach.
* Created and updated support tickets, customer records, and detailed case documentation.
* Escalated complex technical issues to the appropriate department or higher-level support team when necessary.
* Followed up on unresolved issues to ensure timely resolution and customer satisfaction.
* Maintained accurate customer information while handling sensitive data with confidentiality.
* Met established performance standards for response time, resolution, quality, and customer satisfaction.
* Multitasked effectively in a fast-paced environment while maintaining accuracy and professionalism.