2016
BS Hotel and Restaurant Management
Pilar College
More Info About Me
Hi there! My name is Nichole Ann, but you can call me Ann. I’m 30 years old and based in Zamboanga City, Philippines. I have a passion for baking and cake decorating and even opened a home-based cake shop in 2023. Running my shop strengthened my attention to detail, patience, and ability to handle complex tasks with precision, skills that directly apply to bookkeeping and virtual assistance. Outside of work, I enjoy reading, which sharpens my focus and creativity, and I care for 12 dogs and 10 cats. Helping them thrive gives me a sense of fulfillment and motivates me to go above and beyond in everything I do.
I bring 5 years of experience in Sales and Customer Service and a year as a Virtual Assistant, where I developed strong skills in multitasking, time management, customer communication, and problem-solving. I also have experience managing calendars, scheduling appointments, handling social media pages, running Facebook Ads, and creating content. Recently, I specialized in Bookkeeping, completing online courses in QuickBooks, Xero, and Basic Bookkeeping on Coursera. I am highly detail-oriented, organized, and motivated to help businesses maintain accurate financial records and streamline operations.
I’m excited to take the next step as a Bookkeeper Virtual Assistant. With my combination of virtual assistance experience and bookkeeping expertise, I can confidently manage financial records, organize transactions, and support your business in running smoothly and efficiently. If you’re looking for a proactive, detail-oriented professional who loves numbers, solves problems efficiently, and is committed to accuracy, I’d love to connect and discuss how I can help your business thrive.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Intuit Quickbooks
Accounting
Customer Service
Invoicing
Expense Tracking & Categorization
Monthly & Year-End Reporting
Xero Certified Advisor
Certificates
My Experience and Education
2024
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2025
Dream Body MedSpa
(Executive Assistant/Scheduler)
● Managed daily calendars and scheduled appointments for clients, ensuring accurate booking and timely confirmations.
● Handled incoming calls, texts, and inquiries, providing professional customer service and responding to questions about services and pricing.
● Supported sales by assisting clients with service inquiries, promotions, and booking decisions.
● Managed the business Facebook page and Instagram account, responding to messages and engaging with potential and existing clients.
● Trained and onboarded new hires, ensuring they were familiar with systems, scheduling processes, and customer service standards.
● Maintained organized client records and ensured smooth communication between clients and staff.
2023
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2024
MaidPro
(Sales Representative)
● Sold carpet cleaning and maid services to clients through phone, email, and text, primarily handling inbound inquiries with occasional outbound calls for lead generation.
● Conducted follow-up calls to leads sourced from Google listings, ensuring timely and effective customer engagement.
● Prepared daily reports detailing call handling metrics and sales performance for each representative, providing valuable insights to management.
● Audited calls to ensure all customer interactions met company standards, fostering high levels of customer satisfaction and service quality.
● Processed payments and handled billing inquiries upon the completion of cleaning services, ensuring smooth and accurate financial transactions.
2018
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2022
Intercontinental Hotel Groups
(Luxury Sales and Services Specialist)
● Promoted best-in-class reservation, sales, and customer service solutions.
● Demonstrated knowledge, passion and pride of IHG’s luxury portfolio.
● Applied specialized customer service skills to include extraordinary follow-up, communication, rapport building and organizational skills.
● Displayed the ability to multitask, including handling multiple customers and tasks efficiently. ● Provided enhanced guest experience by navigating through multiple web-based systems while managing various work streams.
● Reported problems and gaps in service delivery for improvement.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.