Blank
Bachelor of Science in Forestry
Benguet State University
The Thoughtful Fixer
I acknowledge myself on being a hardworking contributor who finds the 'small things' just as important as the big picture. My process is deeply rooted in inclusive collaboration, as I believe a project’s strength lies in the shared ideas of the team. I’m committed to making sure no suggestion goes overlooked. Beyond the technical, I bring a steady hand to problem-solving. I am not fazed by unexpected issues; I view them as puzzles to be solved through logic and steady reasoning, ensuring that every challenge is met with a thoughtful and decisive fix.
My Skills and Competencies
Data Entry
SEO Article/Content Writing
Medical VA
Certificates
My Experience and Education
2025
-
2026
Concentrix/ Ticketmaster
(Customer Service Representative)
Ticket Purchase Assistance: Guide customers through the buying process, helping them select seats
and complete transactions for concerts, sports, and theater events.
Order Management: Process ticket refunds, exchanges, and order modifications in accordance with
specific event and company policies.
Account Troubleshooting: Help users navigate their Ticketmaster accounts and resolve issues related
to digital ticket delivery or mobile app access.
Inquiry Handling: Answer questions via live chat and email regarding venue information, event dates,
seating charts, and entry requirements.
Issue Resolution: Calmly manage concerns from irate fans regarding canceled shows, rescheduled
events, or ticketing errors to ensure a positive customer experience.
Data Accuracy: Maintain precise records of every customer interaction in the company’s ticketing
databases.
Escalation Management: Identify complex cases—such as suspected fraud or large-scale technical
glitches—and route them to the appropriate supervisory staff or specialized teams.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO (Article/Content Writer)
Crafts optimized articles that boost search rankings, drive traffic, and engage target audiences.
Medical VA
Provides administrative support to healthcare practices, focusing on scheduling, patient communication, and billing.