Hi! I’m Nikky, 28 years old, from the Philippines. I studied Business Administration, majoring in Marketing Management, at the University of the East Philippines.
My first job was with Teleperformance Philippines as a Customer Service Representative for a U.S.-based healthcare insurance company. I handled inbound and outbound calls, assisted members with their claims, inquiries, billing, memberships, data entry, and scheduled appointments.
Later, I transitioned to remote work and completed courses to enhance my skills as a General Virtual Assistant. These courses provided me with knowledge and hands-on skills in Administrative Support, Customer Service, Social Media Management, Marketing, Graphic Design, and Lead Generation.
My Virtual Assistant journey began in lead generation, where I focused on identifying business opportunities and connecting with potential clients. My responsibilities included market research, building prospect lists, and initiating communication through emails and calls to generate qualified leads. This experience helped me develop strong skills in research, outreach strategies, and pipeline management.
I also worked as a Sales Manager, where I focused on driving sales, building client relationships, managing CRM systems, and ensuring timely follow-ups. I handled lead management, conducted cold calls, sent emails, and maintained detailed records of client interactions. This role strengthened my communication, sales, and relationship-building skills while supporting overall business growth.
Most recently, I worked as an Administrative Assistant for 2 years, providing support in daily operations and improving workflow efficiency. My responsibilities included managing schedules, coordinating meetings, preparing documents, handling correspondence, managing CRM systems, and maintaining accurate records. I supported teams by keeping processes organized and ensuring tasks were completed efficiently.
Through my experience in administrative support, sales, customer service, and marketing, I have developed strong organizational, communication, problem-solving, and multitasking skills. I am goal-oriented, adaptable, detail-focused, and committed to delivering quality results while providing reliable support to every team I work with.
I am confident that I can be a valuable Virtual Assistant for your business because I bring diverse experience, dedication, and a willingness to learn. I am committed to providing efficient support and helping your team achieve its goals.
Availability: Always
Here’s how I can support your business:
Administrative Support:
Virtual Assistance
Data Entry
Email Management
Appointment Setting
Calendar and Schedule Management
CRM Management
Social Media Management:
Social Media Management
Branding
Content Creation
Copywriting
Captions and Hashtags
Community Engagement
Design and Creative Services:
Branding and Logo Design
Product Design
Presentation Design
Graphic Design
Basic Photo Editing
Basic Video Editing
Marketing and Sales:
Sales Management
Sales Support
Cold Calling
Admissions Support
Lead Generation
Market Research
Client Outreach
Customer Service:
Customer Support
Chat Support
Email Support
Appointment Scheduling
Graduated 2014
University of The East
Delivered outstanding customer service via phone, email, and chat.
Addressed inquiries, complaints, and requests while maintaining confidentiality and data security.
Assisting customers, processing orders, providing information, some administrative tasks, like maintaining patient records and setting appointments with their doctors.
Conducted lead generation, data scraping, data entry, and administrative tasks for a marketing agency.
Administrative support for a small business managing a coffee shop, pool rental, food services, and laundry operations.
Content creation and posting
Scheduling posts
Community engagement (comments and messages)
Analytics tracking and reporting
Conducted sales calls, followed up with potential clients, assisted with the enrollment process, and maintained strong client relationships.
Provided support throughout the student admissions process by assisting prospective students through phone calls, emails, and text messages. Managed CRM systems to track leads, update student records, schedule appointments, and ensure timely follow-ups. Answered inquiries about programs, admissions requirements, and enrollment procedures while maintaining accurate documentation. Collaborated with the admissions team to provide excellent customer service and help prospective students move smoothly through the enrollment process.
Content creation and posting Scheduling posts Community engagement Analytics tracking and reporting
Data entry and organization Calendar management and scheduling Email management and inbox cleanup Appointment setting Re
Finding and qualifying leads Managing CRM systems Sending cold emails or follow-ups
Product listing and updates Inventory management Order processing and tracking Customer support via chat or email Store
Social media graphics and banners Flyers, posters, and promotional materials Presentations and infographics
Responding to inquiries via email, chat, or phone. Scheduling appointments and managing memberships.
