BSBA major in Management
AMA Computer Colleges
I'm Noimee Francisco, a dedicated Customer Service Representative with over four years of experience delivering exceptional support that consistently exceeds client expectations. I bring hands-on expertise across industry-leading platforms including Salesforce, Citrix, and Zendesk — not just using these tools, but integrating them to streamline workflows, improve data management, and create more personalized customer interactions.
My foundation in administrative work — from accurate data entry to polished document and report preparation — allows me to keep operations organized and efficient, even in fast-paced, high-volume environments. I thrive on juggling multiple priorities without losing sight of quality or attention to detail.
What sets me apart is the combination of technical fluency, clear and empathetic communication, and a genuine commitment to continuous learning. I don't just resolve issues — I look for ways to improve the process behind them. I'm driven to bring measurable value to any team, helping organizations build stronger customer relationships and achieve their service goals.
AMA Computer Colleges
Provided customer support and assistance in a fast-paced service environment, addressing client concerns and maintaining service quality standards.
Answered customer inquiries regarding billing concerns; resolved telco account issues, including signal problems and line maintenance; upsold new promotions and smartphone products; collected payments and set up payment arrangements for customers.
Maintained strong customer relationships by responding to inquiries, resolving issues in a timely manner, and documenting all actions taken; monitored and troubleshot customers' online accounts.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.