2025
BSBA-HRDM
Liceo de Cagayan University
More Info About Me
BPO professional with 15 years of experience, including 5 years as a Team Lead managing customer support teams across tech, e-commerce, retail, and healthcare accounts. Experienced in improving KPIs, managing escalations, and supporting remote operations.
Also brings Executive Assistant experience supporting leadership teams and an accounting background, with strong skills in organization, reporting, and administrative support. Known for reliability, efficiency, and delivering excellent customer service.
My Skills and Competencies
Social Media Management
Bookkeeping Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
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2026
DAS Accounting and Tax Services
(Executive Assistant)
Provided administrative and operational support to the executive team, including calendar management, document preparation, client coordination, and basic accounting assistance such as organizing financial records and invoices. Ensured smooth daily operations through effective communication and task management.
2022
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2025
SupportZebra
(Team Lead – Healthcare & E-commerce Accounts)
Led support teams for healthcare and e-commerce accounts, ensuring service-level compliance and accurate customer record handling. Managed billing concerns, payment issues, and escalations while coordinating invoices, refunds, and follow-ups with internal teams. Monitored performance metrics and prepared operational reports.
2010
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2012
Concentrix
(Team Lead / Technical Support Representative)
Provided customer and technical support via phone, chat, and email. Assisted with billing inquiries, payment issues, and account concerns while documenting interactions in CRM systems. Promoted to Team Lead for strong performance and reliability, and supported training and onboarding.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping Expert
Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date.