2014
Hotel and Restaurant Management
Datamex Institute of Computer Technology
Admin Virtual Assistant
Administrative Virtual Assistant with 1+ year of experience managing workflows, optimizing schedules, and supporting executive productivity. I specialise in email management, CRM organisation, and administrative coordination — enabling busy professionals to focus on what matters most.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Email and Chat Support
Technical Support
Lead Generation
General Virtual Assistant
Administrative Assistant
Task, Inbox and Email Management
Certificates
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My Experience and Education
2022
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2024
Optum Global Advantage
(Customer Service Representative)
- Provide information to the healthcare providers about the patients' or members' eligibility and benefits.
- Help or assist in creating medical authorization, provide information and status of an authorization.
- Familiarization with the medical procedure codes.
- Provide information, status, and steps to their medical claims.
- Assist caller via through call using the tools of Genesys.
2021
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2022
Ibex Global Solution
(Agent in Cust Svcs 2 - Chat Support)
- To ensure customer satisfaction regarding their inquiry about their online orders.
- To help and assist customers with lost orders, late orders, missing orders or missing items, and refunds or replacements.
- Provide and track information on the delivery of the orders.
- Provide the best and most accurate possible solutions.
- Contact customer via Email or Chat using Citrix workspace.
2020
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2021
SATA Leads
(Lead Generation Email Agent)
As Lead Generation Agents, we send emails to potential leads using templates that offer a low-cost plan for mobile internet, calls, and other services. We use programs such as Microsoft Excel, Microsoft Word, and Google Sheets to keep track of the probable leads' emails. We are also using the tool "yet another mail merge" to send bulk emails to potential leads.