2016
Bachelor of Science in Information Technology
Central Philippine University
More Info About Me
Hi, I'm Paolo. I'm an Appointment Setter and Customer Support Specialist with over 10 years of experience helping businesses connect with the right people and keep customers taken care of.
I handle cold and warm outbound calls, qualify leads, schedule appointments, and keep CRM records accurate and up to date. I'm also experienced in customer support across phone, email, and chat, resolving issues quickly while keeping communication clear and consistent.
Before this, I spent a decade in customer and technical support, handling high volume calls for companies across the US and Canada. That background taught me how to listen closely, stay calm under pressure, and build trust fast, whether I'm setting an appointment or solving a problem.
I'm organized, reliable, and easy to work with. If you need someone dependable on the phones or in your inbox, let's talk!
My Skills and Competencies
Customer Support
Search Engine Optimization
Certificates
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My Experience and Education
2021
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2026
Upwork
(Appointment Setter | Customer Support Specialist)
Handled outbound and inbound calls to qualify leads, schedule appointments, and connect prospects with sales teams. Managed a high volume of daily calls while maintaining accurate CRM records, tracking follow ups, and keeping communication consistent from first contact through close. Also provided customer support across phone, email, and chat, resolving inquiries and maintaining strong satisfaction scores while managing multiple cases at once. Comfortable working within scripts while still keeping conversations natural and building genuine rapport, especially with callers who need extra patience and clear communication.
2019
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2021
Dexcom Philippines
(Technical Support Specialist)
As a Technical Support Specialist at Dexcom, I provided my customers with exceptional technical assistance. I maintain a good relationship with patients, caregivers, healthcare professionals and distributors. Taking advantage of the comprehensive knowledge of Dexcom products, I proffered all-around assistance regarding CGM devices and their related computer programs to guarantee effective operation and customer satisfaction.
2016
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2019
Iqor Philippines
(Technical Support Specialist)
Along with my term as the technical support expert at Bell Telecommunications I had to deal with technical and general inquiries coming from both home and business customers. They had problems with such services as home phone, mobile devices, internet and TV. I was an individual contributor in the business department comprising tech diagnosis and problem-solving, educating & orienting customers on product features and self-service options, and working with internal teams for continuous improvement of customer service.
My Services
Customer Support
I support customers by handling inquiries, resolving issues, processing orders, and maintaining accurate records.
Virtual Assistance
I help manage email inbox, calendar, CRM, and admin tasks so you can stay focused on growing your business.
Appointment Setter
Handled outbound and inbound calls to qualify leads, schedule appointments, and connect prospects with sales teams.
Search Engine Optimization
I assist businesses online by improving search rankings through SEO research, optimization, and data insights.
Testimonials
Paolo Antolini Dava Udani
My Client's Feedbacks