2016
Bachelor of Science in Information Technology
Central Philippine University
More Info About Me
My name is Paolo! I'm a dedicated Customer Service Representative / Virtual Assistant / Social Media Manager. I ensure overall customer satisfaction for business owners and help build their presence online by creating content and blog posts. I also help them free up their time by being on top of the administrative side of their business. Before transitioning to being a freelancer, I am an experienced customer support and technical support representative. I have worked in the call centre industry for 10 years, supporting clients from the US and Canada. My long-term experience has taught me how to understand and handle the pain points of customers. Let's connect and work together!
My Skills and Competencies
Customer Support
SEO Specialist
Certificates
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My Experience and Education
2021
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2024
Upwork
(SEO Specialist | Lead Manager | Customer Support | Real Estate | GMB)
Results-driven SEO Specialist, Lead Manager, Customer Support Specialist, and Real Estate Cold Caller with experience supporting businesses across digital marketing, real estate, and service-based industries. I focus on driving qualified traffic, converting leads, and delivering strong customer experiences.
I specialize in keyword research, SEO strategy development, on-page and off-page optimization, and performance analysis using tools such as Google Analytics, Google Search Console, SEMrush, and Ahrefs. I also manage lead qualification, CRM workflows, appointment setting, and follow-ups to ensure consistent pipeline growth.
With a conversational and results-focused approach to real estate cold calling, I build rapport, handle objections, and book qualified appointments. I support clients through clear communication, efficient problem resolution, administrative support, and social media coordination to help businesses grow sustainably.
2019
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2021
Dexcom Philippines
(Technical Support Specialist)
As a Technical Support Specialist at Dexcom, I provided my customers with exceptional technical assistance. I maintain a good relationship with patients, caregivers, healthcare professionals and distributors. Taking advantage of the comprehensive knowledge of Dexcom products, I proffered all-around assistance regarding CGM devices and their related computer programs to guarantee effective operation and customer satisfaction.
2016
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2019
Iqor Philippines
(Technical Support Specialist)
Along with my term as the technical support expert at Bell Telecommunications I had to deal with technical and general inquiries coming from both home and business customers. They had problems with such services as home phone, mobile devices, internet and TV. I was an individual contributor in the business department comprising tech diagnosis and problem-solving, educating & orienting customers on product features and self-service options, and working with internal teams for continuous improvement of customer service.
My Services
Customer Support Specialist
Handle tasks such as customer inquiries, resolve issues, process orders, technical support, and maintain records.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.