Hey I am Patricia Louise

KFC Philippines (Knoxport Inc.)
(Restaurant General Manager)

Lead and manage all aspects of restaurant operations, ensuring alignment with brand standards and company policies.
Ensure the restaurant meets or exceeds customer satisfaction goals through high-quality service and dining experiences.
Monitor and evaluate operational processes to identify and address areas for improvement.
Customer Satisfaction:
Ensure consistent delivery of exceptional service and quality food in accordance with brand expectations.
People Development:
Recruit, train, and develop a high-performing team, including staff, supervisors, and assistant managers.
Conduct regular performance evaluations and provide ongoing coaching and mentoring and foster a positive work environment that encourages teamwork, motivation, and employee retention.
Sales and Profitability Targets:
Achieve sales goals and profitability targets, including managing budgets and financial performance.
Analyze financial reports (P&L statements) to make informed decisions and optimize restaurant performance.
Implement cost-control measures to maintain or improve profitability.
Marketing and Promotional Strategies:
Execute marketing plans and promotional activities to drive customer traffic and increase sales. Coordinate with marketing teams to implement brand initiatives and community engagement activities.
Financial Management:
Oversee store financials, including budgeting, forecasting, and financial reporting.
Ensure accurate and timely processing of financial transactions and adherence to financial controls.
Crisis Management:
Respond to and manage crisis situations effectively, including resolving customer complaints and handling operational issues.
Develop and implement contingency plans to address potential challenges and disruptions.
Standards and Compliance:
Maintain high standards of food quality, service, health, and safety in compliance with local regulations and brand standards.
Conduct regular audits and inspections to ensure adherence to health and safety guidelines.

Short Version:
Directed daily restaurant operations, managed a team of 20+, and optimized staff scheduling and task delegation and trainings.
Handled administrative responsibilities: calendar coordination, inventory tracking, performance reporting.
Led internal communications and training, maintaining team performance and morale.
Managed vendor accounts, billing, and procurement processes.
Utilized spreadsheets and reporting tools to monitor KPIs and streamline processes, and Profit and Loss Statements.

Company Name: un Life of Canada Philippines Inc.
Year: 2021-2025
Position: Part-Time Financial Advisor
Job Description:
Consulted with clients to assess financial needs and provide tailored investment and insurance solutions
Scheduled client meetings, maintained CRM records, and followed up on leads and renewals
Prepared proposals, presentations, and financial documents using Canva, Google Docs, Excel
Built client trust through consistent communication and timely service
Developed basic marketing content using Canva for social media and messaging platforms