2022
Programming
Asia Source Senior High
More Info About Me
I am a 22-year-old professional with 4 years of BPO experience. I possess strong customer service and communication skills and am a dedicated mother of three daughters. I am hardworking, adaptable, and committed to continuous learning and professional growth.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2026
Concentrix
(Technical Service Representative)
Provided technical support to students, educators, and administrators using Pearson’s digital learning platforms and educational products.
Assisted users with account access issues, password resets, course enrollment, and platform navigation.
2023
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2024
Everise
(Customer Service Representative)
Spirit Airlines Travel Account
Assisted customers with flight reservations, cancellations, rebooking, and itinerary changes.
Provided information regarding flight schedules, baggage policies, travel requirements, and airline services.
2022
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2023
Teleperformance
(Technical Support Representative)
Assisted customers with product inquiries, purchases, and retail-related concerns.
Provided technical support and troubleshooting for Philips products.
Resolved customer issues efficiently while maintaining excellent customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.