2018
Bachelor of Science in Information Technology
ACLC College of Butuan City
More Info About Me
Hi, I'm Patrick! A passionate, reliable, and hardworking individual, with broad skills and experience of being a Customer Service Agent, Technical Support, and Fraud Analyst. Furthermore, I am flexible at handling multiple tasks on a daily basis competently and at working well under pressure. A key strength is a communication; building strong relationships with people in order to deliver the best results.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
April 2024
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March 2026
WOWMi
(Project Manager and Head of Customer Support)
- Led and managed the video production team, overseeing workflows, project timelines, and deliverables to ensure efficient operations.
- Coordinated with Quality Assurance teams to maintain high standards across all video assets and final outputs.
- Managed project schedules, priorities, and deadlines to ensure timely completion and client satisfaction.
- Supervised cross-functional collaboration between Designers, Developers, and QA personnel to streamline production processes.
- Oversaw customer support operations, ensuring prompt issue resolution and a positive client experience.
- Developed and implemented process improvements to enhance team productivity, quality, and service delivery.
March 2023
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April 2024
WOWMi
(Customer Success Manager)
- Regularly communicated with clients to provide updates, address concerns, and gather feedback.
- Compiled and delivered clear, concise weekly reports for active clients.
- Acted as the primary contact for client issues, working closely with internal teams to ensure timely resolution.
- Conveyed client feedback and feature requests to product and development teams, advocating for client-focused improvements.
- Kept detailed records of client interactions, feedback, and campaign performance.
- Shared insights and best practices with colleagues to enhance the customer success team's overall effectiveness.
December 2022
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March 2023
WOWMi
(Data Entry Specialist)
- Proficient in creating and managing accurate databases, spreadsheets, and records with strong attention to detail.
- Skilled in MS Office applications, including Excel, Word, Outlook, and Access.
- Experienced in data entry and manipulation, ensuring precision and completeness.
- Adept at gathering and organizing essential information, such as names, phone numbers, addresses, and emails.
November 2022
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June 2023
Tip of the Spear Ventures
(Customer Success Manager)
- Gain trusted-partner status through Tip of the Spear solutions with our customers.
- Act as the primary point of contact throughout the customer lifecycle.
- Achieve customer goals by providing proactive best practices, strategies, and use cases.
- Build and maintain strong relationships with multiple contacts within the assigned customer base.
2018
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2019
Conduent
(Chat Support for Verizon Wireless)
* Responsible for responding to customer inquiries and complaints
regarding Verizon Wireless
* Responds to telephone inquiries and complaints using standard
scripts and procedures
* Gathers information, researches/resolves inquires, and logs customer
chats
* Communicates appropriate options for resolution in a timely
manner Informs customers about services available and assesses
customer needs
2019
-
2019
TasksEveryday
(Fraud Analyst (Signifyd))
* Checks if an order will be approved or declined
* Investigates forgery & theft within customers' accounts and
transactions
* Prevents fraud from occurring
* Investigates fraudulent charges that do occur
* Matching the details of the customers with the information provided
on their orders
2019
-
2021
TasksEveryday
(Customer Service for Blink (Security Camera))
* Responsible for responding to customer inquiries and complaints
regarding Blink's products (security cameras)
* Responds to customer's concerns and issues via phone and/or
email
* Communicates appropriate options for resolution in a timely
manner
* Troubleshoots the customer's issues with the cameras
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.