2017
Bachelor of Science in Computer Science
Xavier university Ateneo de Cagayan
More Info About Me
Hi, I’m Pete Nyler Caballes! I have more than 9 years of hands-on experience in high-volume administrative support, client service coordination, and operational data management.
I hold a Bachelor of Science in Computer Science from Xavier University – Ateneo de Cagayan My core background stems from spending nearly a decade at Monark Equipment Corporation, where I progressed through roles as a Document Custodian & Service Desk Staff, Contract & Client Relations Specialist and Junior Service Advisor.
Throughout my career, I’ve specialized in: Managing preventive maintenance schedules for a fleet of over 100 heavy equipment units and overseeing 20+ daily service contracts. Handling 50+ weekly client communications and preparing 20+ high-precision service quotes and cost estimates. Maintaining 100% data accuracy across ERP/CRM systems and successfully transitioning to a 100% remote WFH model during the pandemic with zero operational downtime.
I'm passionate about helping businesses streamline their daily operations, reduce downtime, and deliver top-tier client support.
My Skills and Competencies
Social Media Management
Graphics Designer
Data Entry / Web Researcher
Content Creator
Virtual Assistant
Product Researcher
Email and Calendar Management
Certificates
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My Experience and Education
April 2025
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August 2026
Monark Equipment Corporation
(Service Advisor Jr.)
•Managed and evaluated incoming B2B client service requests, designing technical and administrative workflow solutions.
•Produced and delivered 20+ high-precision cost estimates and service quotes, leveraging advanced standardized pricing models to optimize turnaround time.
•Formally authorized, tracked, and transitioned service work orders to the operations team to guarantee flawless project execution.
•Collaborated with cross-functional teams through Microsoft Teams, email, and virtual meetings to coordinate service requests and administrative workflows.
March 2023
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April 2025
Monark Equipment Corporation
(CVA Coordinator II (Contract & Client Relations Specialist))
•Managed the end-to-end lifecycle for more than 20 daily service contracts (CVAs) for new and corporate accounts, streamlining the drafting, processing, and tracking phases.
•Proactively managed schedules for a fleet of 100+ heavy equipment units, coordinating timely preventive maintenance to significantly minimize client downtime.
•Coordinated 50+ weekly client communications, reducing missed appointments and improving preventive maintenance scheduling efficiency.
2018
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2022
Monark Equipment Corporation
(Document Custodian – Staff)
•Remote Work Transition (2020 – 2022): Successfully transitioned to a 100% work-from-home setup during the COVID-19 pandemic, maintaining zero downtime in database administration, service desk response times, and cross-department collaboration.
2016
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2022
Monark Equipment Corporation
(ServDesk-Staff/Admin-Staff)
•Maintained a comprehensive, secure database management system, ensuring 100% accuracy for thousands of sensitive company records.
•Supervised department-wide form usage and standard operating procedures (SOPs), aligning records management with overarching project guidelines.
•Compiled, analyzed, and emailed weekly performance monitoring reports to senior advisors, supervisors, and managers to facilitate data-driven decision-making.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote entertaining or educational material to be expressed through any medium or channel.
Email and Calendar Management
You may get more done, feel less overwhelmed, stay on top of appointments, and feel more prepared by managing your sched
Graphics Designer
Create concepts by using specialized graphic design software such as Adobe Photoshop, Canva, Lightroom, and Picsart.
Product Researcher
Create a product vision and plan by understanding customer demands, learning business goals, and determining market requ