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Bachelor of Science in Psychology
University of San Jose - Recoletos
I can help you with that!
I handle the techy stuff, the creative bits, and all those repetitive tasks that eat up your time so you can stay focused on what you do best: running your business. I’m not just here to tick boxes; I genuinely care about helping your business grow and reach its full potential. I’m always looking for ways to make things smoother, smarter, and more impactful.
Healthcare, to me, is about people first. I take pride in creating a smooth, supportive experience by managing scheduling, verifying insurance eligibility for Behavioral Health and Primary Care visits, and handling billing with accuracy and care. I collaborate closely with clinical teams, process referrals and prior authorizations, and ensure patient records are up to date. Organized, proactive, and compassionate, I’m committed to making healthcare operations seamless and stress-free for every patient.
My Skills and Competencies
Executive Assistant
Inbox Management
Calendar Management
Travel Management
Meeting Management
File Management
Medical Receptionist
Certificates
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My Experience and Education
2021
-
2025
Asurion Philippines
(Claims Specialist | Medical Receptionist)
Manage appointment scheduling, confirmations, cancellations, and rescheduling using EMR/EHR systems
Outbound patients for confirmation of their appointments
Verify patient demographics, insurance eligibility, and coverage prior to services for behavioral and PCP visits
Collect copayments, balances, and update patient financial records accurately
Handle Billing tasks for outstanding claims
Coordinate with clinical staff regarding patient flow and documentation needs
Handle incoming referrals, prior authorization requests, and medical records as needed
EMR and EHR Used: DrChrono and Advance MD
2019
-
2021
VXI GLOBAL HOLDINGS
(Subject Matter Expert)
Serve as the point of contact for handling escalated or complex customer inquiries that
require supervisory intervention, ensuring issues are resolved efficiently and to the
customer’s satisfaction.
Perform a variety of administrative tasks to support the team and ensure smooth day to
day operations. This includes maintaining accurate records, updating systems, and
ensuring compliance with the company.
Analyze call driver data to identify trends, root causes, and areas for improvement. Use
this data to provide actionable insights that can enhance service quality and operational
efficiency.
Oversee and manage teams, providing guidance, support, and performance feedback.
Ensure team goals are aligned with company objectives, and foster a collaborative and
productive work environment.
Compile, generate, and distribute detailed hourly, daily, and monthly sales reports for
the entire site. These reports will provide critical insights into sales performance and
help drive strategic decision-making across the organization.
2017
-
2019
OPTUM GLOBAL SOLUTIONS.
(Patient Care Coordinator)
Process specialty medication refill requests accurately and efficiently.
Confirm whether the medical practice is in-network with the patient’s insurance plan.
Ensure compliance with HIPAA and healthcare regulatory standards.
Communicate with insurance providers to determine coverage requirements, prior authorizations, and co-pay details
Tools used: UHG portal, Availity and Cigna portal
My Services
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.
Medical Receptionist
Manage appointment scheduling, confirmations, cancellations, and rescheduling using EMR/EHR systems Outbound patients fo
Inbox Management
I organize, prioritize, and streamline your inbox so key emails stand out and your workflow stays smooth
Calendar Management
I manage your calendar so meetings are booked, reminders sent, and your day stays smooth, focused, and stress-free.
Travel Management
I plan and organize your travel so every detail runs smoothly, leaving you free to focus on the journey.
Meeting Management
I organize and manage meetings so your schedule stays smooth, focused, and stress-free! No detail left behind.
File Management
I organize and manage your files so everything’s easy to find, access, and keep your business running smoothly.