BS - Mass Communication
New Era University
I am a customer service and administrative professional with experience in handling calls, managing schedules, and supporting daily operations. I am reliable, adaptable, and committed to delivering quality work.
New Era University
• Assisted patients with booking, rescheduling, confirming, and canceling appointments
• Conducted outbound calls to confirm patient schedules
• Managed patient inquiries via phone and coordinated with appropriate departments
• Maintained accurate appointment records and ensured timely follow-ups
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.