2016
Bachelor of Science in Criminology
University of Cebu - Main Campus
More Info About Me
I have almost five years of experience in customer service, mainly in the BPO industry, where I’ve learned how to communicate effectively, handle different types of customers, and stay calm under pressure. I’m used to working in fast-paced environments and making sure concerns are resolved in a way that leaves customers satisfied.
I’ve also completed training in virtual assistance, where I gained skills in administrative tasks, data entry, time management, and using different online tools to stay organized and efficient. I’m comfortable working independently, but I also enjoy being part of a team.
I’m someone who’s reliable, easy to work with, and always willing to learn. I take my work seriously and always try to give my best in everything I do. I’m now looking for opportunities where I can use my experience in customer service and grow further in virtual support.
My Skills and Competencies
Customer Services
Data Entry
Certificates
×
![]()
My Experience and Education
2025
-
2026
FOUNDEVER
(CUSTOMER REPRESENTATIVE)
Managed high volumes of customer inquiries via phone and email, consistently meeting performance metrics and maintaining fast, accurate response times.
Assisted members with billing concerns, including processing one-time payments, updating credit card/EFT details, issuing refunds, and clearly explaining outstanding balances and charges.
Processed membership cancellations and freezes in compliance with policies and agreements, ensuring accuracy and proper documentation at every step.
Documented all customer interactions with accurate notes to ensure smooth tracking of cases.
2024
-
2025
AA LAW FIRM
(DISPOSITION CLERK)
Verify the financial balances associated with closed or inactive case files to ensure that all client payments, billing, and outstanding balances are accurate and reconciled.
Cross-check billing records, trust account balances, and case-related financial documents before initiating the disposition of files.
Assist in making changes on the account like updating member’s information
Maintained confidential handling of sensitive legal information and client’s data.
2022
-
2024
TDCX
(CUSTOMER REPRESENTATIVE)
Help guests with their booking inquiries, cancellations, changes to reservations, and troubleshooting issues related to their stays.
Assist hosts with listing management, booking issues, guest inquiries, payments, and understanding policies.
Answers incoming customer calls, emails and live chat about product problems, service questions, and general client concerns.
Stay up to date on product knowledge to provide accurate and helpful information.
2020
-
2022
SYNCHRONY GLOBAL SERVICE PHILIPPINES INC.
(CUSTOMER REPRESENTATIVE)
Provide customers with detailed information about credit card offerings, including interest rates, fees, rewards programs, credit limits, and benefits.
Address problems with billing discrepancies, late payments, interest rate adjustments, and any other account-related issues .
Assist customers with making payments, setting up automatic payments, or processing payments over the phone or online.
Provide up-to-date balance information, including available credit, outstanding balance, and recent charges or payments.
2017
-
2020
MDC REALTY AND BROKERAGE
(SECRETARY)
Organize and maintain the schedules of executives or staff members, including booking meetings, and appointments.
Draft, review, and send emails, memos, letters, and other correspondence. Ensure that incoming communications (emails, phone calls, etc.) are handled promptly.
Help with calendar management, meeting scheduling, and travel arrangements, ensuring logistical details are in order.
Manage confidential business matters with discretion.
My Services
Customer Service
Handles inquiries, resolves issues, processes requests, and ensures a positive customer experience.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.