Hey I am Princess

Meet Your Next VA

Hello! I am Princess, a General Virtual Assistant based in Quezon City with a professional background of more than five years in BPO, as well as in the management of my own business. My areas of the greatest expertise are General VA, Social Media Manager, Data Entry Specialist, and Executive VA, giving me the ability to provide support in content creation, social media engagement, copywriting, lead generation, appointment scheduling, CRM management, calendar coordination, customer service, and e-commerce operations.

I help businesses streamline operations, increasing of productivity, improvement of online presence, and the provision of organized workflows . With a detail-oriented approach, creativity, and strong communication and critical thinking skills, I turn tasks and ideas into efficient, well-executed results.

Are you prepared to elevate your business one step higher?
Let’s work together to bring your ideas to life and elevate your business!😉

Princess M. Rivera
Quezon, City, Philippines
its.princess.rivera@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Management
Data Entry
Administrative Support
CRM Management
Customer Service Specialist
Creativity

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
Our Lady of Fatima University (Quezon City)
K–12 Senior High School

Graduated with High Honors, specializing in Humanities and Social Sciences, with a strong foundation in communication, critical thinking, and social research.

Polytechnic University of the Philippines - Open University System (PUP Manila)
Bachelor of Science in Business Administration Major in Marketing Management - UNDERGRAD

Consistently on the President’s List for academic excellence. Actively participated in academic organizations, gaining leadership experience and enhancing teamwork, project management, and organizational skills.

2021 - 2022
Love, Prinna.
(Business Owner / Social Media Manager)

founded and operated the Love, Prinna. An online store that sells both trendy clothing and thrifted apparel. Managed an active Instagram account, growing followers and engaging potential customers through creative content, posts, and interactions. Oversaw sales, customer relationship management, and marketing strategies, using insights to effectively promote products to the right target audience. Leveraged trend awareness and innovation to maintain a competitive edge in the fashion market.

2022 - 2022
Love, Prinna.
(Social Media Manager)

An online store that sells both trendy clothing and thrifted apparel. Managed an active Instagram account, growing followers and engaging potential customers through creative content, posts, and interactions. Oversaw sales, customer relationship management, and marketing strategies, using insights to effectively promote products to the right target audience. Leveraged trend awareness and innovation to maintain a competitive edge in the fashion market.

2022 - 2022
Overstock
(E-commerce Customer Support)

Handled and processed customer orders, returns, replacements, and order tracking, providing support to customers with questions about displayed items online. Assisted buyers in locating products corresponding to their demands and preferences, thus facilitating a smooth and pleasant shopping experience via phone, email, and chat.

2022 - 2023
VXI Global Solutions
(Customer Service Representative)

Handled customer communications through Five9 and Cloud360, and at the same time, kept Salesforce CRM updated with accurate data. Supervised the entire process of resolving complaints, conducted follow-ups , and also managed retail orders, which included taking orders, processing returns, and swapping of products.

2023 - 2023
Bed Bath & Beyond
(E-commerce Customer Care)

Assisted clients with order tracking, refunds, and exchanges in addition to responding to their inquiries regarding the merchandise. Through phone, email, and chat, I made sure that consumers had a seamless and enjoyable online shopping experience by guiding them to the appropriate products based on their needs and preferences.

2024 - 2025
OUS Marketing Executive
(Graphic Designer)

Produced visual content and publication materials for the organization, making sure that concepts and ideas were successfully converted into captivating designs. Created visuals that improved audience interaction and promoted organizational efforts by making the Facebook page and other platforms vibrant and eye-catching.

2024 - 2026
Everise Ph Ltd
(Customer Service Specialist – Customer Relations (Airlines Account))

Handled executive and international complaints as a top-level escalation specialist. Researched issues from booking to in-flight experience, resolved cases via email, and conducted call de-escalations. Proficient in Advocate CRM, AWS Amazon Connect, Sabre, and EPNR for efficient case management.

My Services

Graphic Designer

Designing creative visuals, posts, and graphics to enhance your brand and online presence.

Data Entry / Web Researcher

Efficiently researching information online and managing data in Google Workspace, Microsoft, and CRM.

Social Media Management

Creating engaging content and copy while boosting audience interaction and brand presence.

Administrative Support

Providing admin support including call handling, appointment scheduling, and professional email communication.

Customer Service

Customer service expert with BPO experience, managing calls, resolving issues, and multitasking efficiently.

Testimonials

Author

Medisha Mohammed

"Princess is one of our most valuable assets in the company. She consistently demonstrates flexibility, professionalism, and efficiency in completing tasks. Her ability to adapt and deliver results in a timely manner is truly commendable. Hiring her has been an excellent decision, and we have never regretted bringing her on board."

Author

Ruffa Lee

"Princess is a talented and dependable graphic designer. She creates high-quality pubmats for our educational institution’s FB page and consistently delivers creative, well-organized, and visually appealing designs. She is easy to work with, receptive to feedback, and always meets deadlines. Highly recommended."

Author

John Carlo Mananita - Supervisor at Everise Ph Ltd

"Handles calls confidently and professionally, consistently following the outbound call process to ensure quality interactions."

Author

Joyce Muller - BBBY Supervisor

"Consistently handles calls and cases with accuracy and professionalism. Goes beyond resolving concerns by creating positive customer experiences that build trust and long-term loyalty with the brand."


Works

Let's work together !

I am available for freelance projects.
Hire Me

Let’s connect. Your Virtual Assistant is just one message away!💌
Support you can count on, every step of the way!

Address :
Quezon, City,
Philippines
Email :
its.princess.rivera@gmail.com


Copyright © Myprofile.ph

Copy Right By Princess Rivera | ALL RIGHTS RESERVED