2021
Bachelor of Science in International Relations
Mindanao State University-Marawi City
What I Do
I support U.S. healthcare providers and clinics by managing credentialing and payer enrollment workflows, ensuring accurate documentation, and keeping records compliant and up to date. My experience includes license verification, CAQH and NPI updates, provider data validation, payer portal follow-ups, and status tracking.
I also provide reliable administrative and scheduling support, including CRM updates, data entry, documentation management, email follow-ups, and appointment coordination. I’m detail-oriented, organized, and dependable in fast-paced remote work environments.
Core Skills
Credentialing • Payer Enrollment • Scheduling • Admin Support
Provider Credentialing
Appointment Scheduling & Coordination
Data Entry
Customer Support
Certificates
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Work Experience
Credentialing • Payer Enrollment • Admin Support • Customer Service
March 2025
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Present
Senior Benefits Agency
(Client Retention Specialist (Part-Time))
Handled outbound/inbound client support for policy retention and renewals. Updated CRM records, scheduled follow-ups, and assisted clients with questions while ensuring accurate documentation.
2021
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2023
Concentrix
(Advisor 1: Transaction Processing)
Processed service transactions and customer requests with high accuracy. Maintained documentation, followed quality standards, and supported issue resolution through proper tracking and coordination.
November 2023
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Present
Bold Business
(Credentialing & Payer Enrollment Specialist)
Managed healthcare credentialing and payer enrollment for U.S. providers. Verified licenses, updated CAQH/NPI, tracked applications, and maintained accurate documentation and follow-ups with payers.
2018
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2018
Senate Of the Philippines: Office of Senator Richard Gordon
(Intern)
Tasked to use Microsoft Excel as the main tool to use in filling in details and important government details that I cannot disclose. We were also in charge in filling In information's from people who needs medical assistance and were asking for solicitations and we connect them to DSWD, hospitals and other govt. offices.
2023
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2023
PRMDQ
(Outbound Specialist Consultant)
Provided outbound customer support including appointment setting, fraud checks, and address verification. Maintained accurate CRM updates, call logs, and customer documentation.
Services I Offer
Credentialing • Payer Enrollment • Scheduling • Admin Support
Appointment Scheduling & Coordination
Schedule appointments, manage calendars, confirm bookings, send reminders, and handle reschedules accurately.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.