2019
Bachelor of Arts in English
Tarlac State University
More Info About Me
Hi! My name is Rachelle. I’ve built my career developing expertise in customer service, administrative work, and CRM management.
I take pride in being detail-oriented, adaptable, and committed to delivering excellent customer experiences.
I've always been the kind of person who loves helping others and is always up for new challenges. I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person I have good interpersonal skills and excellent time management skills. I am able to work independently in busy environments and also within a team setting.
I look forward to demonstrating how I can be of value to your company.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Go High Level Specialist
Customer Service
Email Marketing Specialist
Administrative Support
Content Writer
Certificates
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My Experience and Education
2026
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2026
Freelance
(Lead Generation Specialist (Email Marketing))
Identifying and engaging prospective clients through targeted email campaigns
Built and managed targeted email marketing campaigns using Brevo
2024
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2025
Freelance
(Real Estate Virtual Assistant (Appointment Setter))
Takes care of certain administrative duties.
Helping the client manage the CRM.
Doing outbound phone calls and text messages to generate potential leads.
Support the client by coordinating with the leads and scheduling a meeting.
2024
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2025
Peak Support
(Customer Service Associates)
Doing inbound and outbound calls to help the customer tow their vehicle.
Coordinating with the insurance company to verify detailed information about the customer and their needed service.
Dispatching a Service Provider to ensure timely assistance.
Helps the Service Provider manage their account.
2023
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2024
TaskUs
(Fraud Specialist Identity Verification)
Verifying the identity of a possible rider applicant, such as examining government-issued IDs, conducting background checks, and comparing provided information against trusted databases.
Fraud detection: monitoring transactions, if the rider has suspicious behavior and activities.
Documentation: maintain detailed records of identity verification processes and fraud investigations, documenting the findings and actions taken for compliance and reporting purposes.
2022
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2022
Freelance
(Real Estate Cold Caller)
Doing outbound phone calls and generating potential good leads for the client. Prospecting homeowners, piquing interest, and updating CRM with correct dispositions and notes.
Send qualified leads to the sales team.
Handle some administrative tasks.
2019
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2022
Sitel
(Customer Service Representative)
Doing inbound calls and providing support to the dental office and/or members in regard to their benefit eligibility, claims, and outstanding payments.
2019
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2019
TIPCO
(Admin Assistant)
Handles all administrative matters including managing the department’s calendar, coordinating meetings, answering incoming phone calls and emails, managing and organizing files using Microsoft word and excel, creating basic reports, taking down notes for minutes of meetings
My Services
Forms and Surveys Builder (Go High Level)
I can build custom forms and surveys in Go High Level that make it easy for you to collect information, book clients, an
Customer Service
Respond to customer inquiries and provide strategic support for their concern.
Data Entry
Search the internet for information on a wide variety of topics.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Graphic Design
Create visual concepts using canva to present concepts to audiences that would captivate, engage, and inspire them.
Executive Assistant
Provide help with calendar/email management, photo editing, managing and organizing files, and creating basic reports.