2024
Bachelor of Science in Information Technology
STI College San Pablo
More Info About Me
I'm a Social Media Manager and Influencer Marketing Coordinator with experience in content planning, account
management, and influencer outreach for digital and e-commerce brands. Skilled in managing social media platforms, coordinating creator partnerships, and driving audience engagement through strategic content and communication. Backed by a strong background in customer support and virtual assistance, bringing excellent communication, problem-solving, and organizational skills to support brand growth and customer experience. Experienced in fast-paced remote environments, managing multiple tasks while maintaining efficiency and attention to detail.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2025
TaskUs
(Customer Support Specialist)
Provided email-based customer support for retail/e-commerce accounts
Handled inquiries related to orders, payments, refunds, and account concerns
Processed refunds, cancellations, and order adjustments
Assisted with technical issues (login problems, app errors, tracking)
Maintained high quality, accuracy, and SLA performance
2024
-
2024
Tiny Digital Marketing
(Virtual Assistant)
Managed social media accounts, including content creation and scheduling
Conducted influencer outreach and coordinated collaborations
Engaged with audiences to increase reach and visibility
Monitored analytics to improve content performance
2023
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2023
Alorica
(Call Center Agent)
Handled inbound and outbound customer calls
Assisted with inquiries, billing issues, and order processing
Maintained high customer satisfaction and communication standards
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.