2018
Bachelor of Science in Geology
Negros Oriental State University
More Info About Me
Easy to work with and optimistic.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Chat Support
Lead Generation
Web Designing
Customer Care Representative
Certificates
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My Experience and Education
Dec 2024
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Feb 2026
SOPHI Outsourcing
(Email/Chat Support)
Handled customer inquiries via email/live chat, documented cases clearly, followed process guidelines; escalated complex issues and coordinated follow-ups.
Sep 2022
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Dec 2024
Visaya KPO
(Healthcare Associate)
Validated medical records for health insurance processing; organized required records, prepared documentation; managed cases in Salesforce, tracked status in Excel, completed follow-ups via Talkdesk while maintaining confidentiality.
Feb 2022
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Mar 2022
Wonders Corporation Dumaguete
(Corporation Customer Service Representative)
Managed food orders end-to-end (order taking, payment processing, customer updates); coordinated with kitchen/team; handled refunds and resolved concerns.
Apr 4, 2022
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Aug 2022
Straive (Formerly SPi Global)
(Customer Service Representative)
Supported a book publishing client: outreach to professors/teachers to promote textbooks/grading system; explained product features; maintained accurate records of outreach and follow-ups.
Nov 3, 2021
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Feb 26, 2022
Qualfon Dumaguete
(Customer Service Representative)
Assisted customers with Amazon orders/Prime (tracking shipments, updating orders, delivery status); processed refunds/reschedules/changes; routed non-order concerns to correct support channel.
Dec 2018
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Aug 2021
Premium Megastructures Inc.
(Compliance Officer / Junior Geologist)
Supported compliance documentation/reporting; assisted with mapping/digitizing using GIS tools; helped coordinate safety/environmental training requirements (PCO, COSH) and maintained related files.
My Services
Customer Support (Email/Chat/Phone)
Handle customer inquiries end-to-end, provide clear updates, resolve issues professionally, and keep communication calm
Order Processing & Tracking
Take orders, confirm details, track status, and coordinate follow-ups for accurate delivery updates.
Refunds, Returns, & Rescheduling Support
Process refunds, reschedule orders, apply policies, and document cases properly.
Lead Generation (Basic)
Find and qualify leads, send outreach, follow up, and organize leads for the team.
CRM/Data Entry & Documentation
Find and qualify leads, send outreach, follow up, and organize leads for the team.
Customer Experience Support
De-escalate concerns, offer solutions, and focus on customer satisfaction and retention.