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High School
Tinajero National High School - Main
More Info About Me
I’m a simple and hardworking person. I like doing tasks that need focus and attention. I’m patient and willing to learn new things. I am looking for a job where I can improve and grow.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
-
2026
Knack RCM
(Process Associate)
Handling inbound calls and patient inquiries about Durable Medical Equipment
(DME). Assisting patients in processing orders and tracking order status. Communicate with internal
departments through email to check patient eligibility and insurance status. Provide clear and accurate
information about medical equipment and help resolve patient concerns.
2023
-
2024
Sutherland Global Services Philippines, Inc
(Associate-CS Phone)
Handling patient calls regarding medical bills and payment concerns. Explaining billing
details clearly, including charges and reasons for the total amount. Assisting patients in understanding
their bills and answering questions about their accounts. Offering flexible payment options, such as
monthly installment plans, to help patients manage their payments more easily. Providing good
customer service by being patient, clear, and professional during every interaction.
2020
-
2021
LeadCore BPO
(Call Center Agent)
Responsible for calling patients or customers to check if they have a Medicare
Advantage plan. Explain some benefits that they are eligible and ask if they want to upgrade their
current benefits. If interested, transfer the call to a licensed agent for further assistance and
processing.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.