2014
Computer Technology
Asian Institute of Computer Studies
More Info About Me
Dedicated Executive Assistant and Data Processing Specialist with over 8 years of experience in high-stakes operational environments. Currently providing comprehensive administrative support to a School Director, specializing in complex calendar management, inbox optimization, and systematic record-keeping. Expert at leveraging a deep background in Workforce Management and Data Analytics to drive organizational efficiency, minimize scheduling conflicts, and provide actionable insights through advanced reporting. Proven ability to handle sensitive information with discretion while streamlining executive workflows.
Executive Administrative and Operational Expertise
A unique blend of proactive executive support, advanced digital tool integration, and strategic workflow optimization
Salesforce
Quickbooks
Social Media Management
Executive Assistant
Data Entry
Scheduling Management
Calendar Management
Excel/Sheets Template Creation
Basic GHL Automation & Workflow
Bookkeeping
Report Generation
Real-Time Analysis
Email Management
Rostering
Data Analysis
Certificates
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My Experience and Education
2025
-
Present
National Association of Episcopal School
(Executive Assistant)
Catering the needs of the Director of the School like managing the Inbox, answering emails, organizing emails and calendars, managing the calendar and making sure there is no double booking or missed appointments and keeping the receipt of the directors expenses for the school.
05/25/2026
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08/05/2026
PerformYard
(Data Processing Specialist)
Deal Desk & Systems Administrator
End-to-End Account Provisioning: Validated executed DocuSign agreements and initialized customer accounts in Salesforce, QuickBooks, and Excel, ensuring 100% data accuracy across financial and operational records.
Billing & Feature Management: Processed paid add-on requests and subscription upgrades via Slack notifications, configuring new product permissions in Salesforce/PerformYard and updating QuickBooks billing profiles.
Operational Dashboard Maintenance: Built and updated central Excel tracking systems to monitor invoice statuses, payment clearances, and account implementation progress.
Customer Support & Ticketing: Served as a primary point of contact on Help Scout, resolving client inquiries regarding account updates, billing statuses, and general platform inquiries.
Cross-Functional Escalations: Collaborated directly with cross-functional teams to troubleshoot, process, and accurately book custom or non-standard client deals.
2023
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2025
Cognizant
(Real-Time Analyst / Reports Analyst)
Rostering, Allocate time offs and communicate allocations per team, Collaborate with operations management to come up with
solutions for unexpected staffing challenges, Data extraction, collation (including historical
data), report accuracy and timeliness, data analysis, data clean up, and interpretation
2022
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2023
Foundever
(Real-Time Analyst)
Generated and analyzed various reports for operational insights, Reports Analyst: Data extraction, data collation, report accuracy and timeliness, data analysis, data clean-up, and interpretation, Managed queue staffing to maintain service level agreements and Conducted root cause analysis and developed action plans
My Services
CRM Dashboard Maintenance
Comprehensive project management, task tracking, and post-scheduling to ensure team deadlines are met.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.
Reports Analyst
Generate reports that contains important data such as KPIs, SLAs and Incentives.
Bookkeeping
Receipt keeping - Manually (Through Google Sheets & GDrive. Basic knowledge and experience with Quickbooks and Zoho