2014
Bachelor of Science in Business Administration major in Marketing
New Era University
More Info About Me
Detail-oriented Order Management Specialist with over 11 years of professional experience, including 6+ years in the BPO industry and 5 years in other private companies. Extensive background in customer service, end-to-end O2C operations, order fulfillment, billing & invoicing, customer account management, cash application, and process improvement. Proficient in SAP, Microsoft Dynamics 365, CRM systems, and data reporting, with a proven ability to collaborate cross-functionally to streamline workflows, improve forecasting accuracy, and enhance customer satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2026
Accenture Inc
(ORDER MANAGEMENT SPECIALIST)
• Manage end-to-end O2C processes covering order validation and entry, billing and invoicing, contract/tax/pricing checks, credit management, and collections coordination.
• Handle orders, returns-exchange and refund while resolving fulfillment and billing issues for key accounts.
• Serve as primary contact for order status, product availability, and service concerns.
• Leverage SAP, ERP, and CRM tools for data analysis, reporting, and performance tracking.
• Drive process improvements to increase accuracy and reduce cycle time
2019
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2021
Teleperformance PH
(Customer Service Representative)
• Serve as Subject Matter Expert (SME) supporting agents and managing complex cases and customer escalations.
• Handle inbound and outbound customer interactions for healthcare benefits, claims, billing, and enrollment inquiries.
• Resolve customer concerns and complaints with a focus on retention, satisfaction, and first-call resolution.
2018
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2019
Globe Telecom Inc
(GADGET CARE TECHNICAL SPECIALIST)
• Validate and investigate customer claims related to device issues, warranty, and service eligibility.
• Troubleshoot gadget concerns and assess claims for repair, replacement, or resolution.
• Coordinate with retail stores and service centers to facilitate inspections, repairs, and claim processing.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.