2014
Bachelor of Science in Business Administration major in Marketing
New Era University
More Info About Me
Hi, I’m Rechel, a Medical Virtual Assistant | Order Processing Specialist | Admin Support professional from Quezon City with 4 years of experience in end-to-end order management, billing, and invoicing for APAC, US, and Canada accounts under Microsoft. I studied Marketing and completed a General VA training program to strengthen my expertise in medical virtual assistance, bookkeeping, healthcare support, and administrative operations. I specialize in order processing, data entry, bookkeeping support, insurance verification, CRM management, and customer communication while maintaining high accuracy in fast-paced environments.
I also have 2 years of healthcare customer service experience handling inbound and outbound interactions, serving as an SME, and providing excellent patient and customer support. In addition, I worked for 1 year as a Gadget Care Technical Specialist, where I investigated customer claims, validated warranty concerns, and resolved device-related issues. My strengths include EHR/EMR management, calendar & email management, and inventory/order tracking. I am committed to helping businesses improve workflow efficiency, reduce processing errors, and deliver exceptional customer experiences through organized and reliable virtual support.
Let’s work together to help your business run smoothly and efficiently.
My Skills and Competencies
Medical Records Management
Order Management
Medical Virtual Assistance
Order Processing
Data Entry
Medical Appointment Scheduling
Certificates
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My Experience and Education
2021
-
2026
Accenture Inc
(ORDER MANAGEMENT SPECIALIST)
• Manage end-to-end O2C processes covering order validation and entry, billing and invoicing, contract/tax/pricing checks, credit management, and collections coordination.
• Handle orders, returns-exchange and refund while resolving fulfillment and billing issues for key accounts.
• Serve as primary contact for order status, product availability, and service concerns.
• Leverage SAP, ERP, and CRM tools for data analysis, reporting, and performance tracking.
• Drive process improvements to increase accuracy and reduce cycle time
2019
-
2021
Teleperformance PH
(Customer Service Representative)
• Serve as Subject Matter Expert (SME) supporting agents and managing complex cases and customer escalations.
• Handle inbound and outbound customer interactions for healthcare benefits, claims, billing, and enrollment inquiries.
• Resolve customer concerns and complaints with a focus on retention, satisfaction, and first-call resolution.
2018
-
2019
Globe Telecom Inc
(GADGET CARE TECHNICAL SPECIALIST)
• Validate and investigate customer claims related to device issues, warranty, and service eligibility.
• Troubleshoot gadget concerns and assess claims for repair, replacement, or resolution.
• Coordinate with retail stores and service centers to facilitate inspections, repairs, and claim processing.
My Services
Medical Virtual Assistance
Providing reliable administrative and patient support remotely.
Medical Records Management
Organizing, updating, and maintaining accurate patient records.
Order Management
Coordinating, tracking, and managing orders from completion.
Order Processing
Accurately processing, tracking, and managing customer orders.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Appointment Scheduling
Efficiently scheduling, confirming, and managing patient appointments.