2018
Bachelor of Arts in History
Mindanao State University – General Santos City
More Info About Me
N/a
My Skills and Competencies
Social Media Management
Customer Service
Data Entry
Medical Virtual Assistant
Certificates
My Experience and Education
2023
-
2025
The Woundpros LLC
(Insurance Surveillance Analyst)
reviewed insurance approvals, verified documentation, and coordinated closely with clinicians to ensure accurate coverage and timely patient care. This role strengthened my attention to detail, accuracy, confidentiality, and ability to communicate clearly with professionals.
2021
-
2023
Impact Brands LLC
(Customer Service Representative)
Answer inbound calls, handle Amazon account, answer emails and chats and administrative and managerial tasks
2021
-
10/30/2023
Impact Brands LLC
(Customer Service Representative & Admin Assistant)
I managed inbound calls, handled customer inquiries, processed refunds, resolved concerns, assisted with billing, and supported product troubleshooting. I also handled shipping orders, inventory updates, and reshipment coordination, giving me hands-on experience with operations.
2021
-
2021
TD Media LLC
(Content Writer)
Create contents and post it to different social media accounts
2018
-
2020
Sutherland Global Services
(Customer Service and Sales Representative)
Answer inbound calls and pitch sales
My Services
Medical Virtual Assistant
reviewed insurance approvals, verified documentation to ensure accurate coverage, and timely patient care.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.