2013
Computer Programming
Datacom Institute of Computer Technology
More Info About Me
I am a Virtual Assistant with a strong background in customer service and administrative support. I am highly organized, detail-oriented, and proactive. I take pride in providing my clients with exceptional service and fast turnarounds. I have a knack for problem-solving and I'm great at finding creative solutions to complex challenges. I'm also an excellent communicator, able to interact effectively with clients and team members, both verbally and in writing.
I strongly uphold integrity, honesty and responsibility, as I consider them to be the fundamental qualities of a good human being.
With my skills and experience, I'm confident I can provide your business with the support it needs.
My Skills and Competencies
Customer Service
Detail Oriented
Computer Literate
Verbal and Written Communication Skills
Data Entry
Privacy and security compliant
Certificates
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My Experience and Education
2021
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2023
Optum Global Solutions Inc.
(Provider Service Advocate / Call Center Representative)
Customer Service Representative for an Insurance, providing quality customer service to health care providers. We provide assistance to our providers with billing, claims, benefits and authorizations.
I have a solid understanding of the insurance industry and provide accurate information regarding insurance policies and procedures.
2017
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2021
Genpact
(Process Associate / Customer Service Representative)
Customer Service Representative for a Specialty Pharmacy, providing excellent customer service to all customers.
Explaining billing procedures and services to customers. Processing payments and refunds. Investigating and resolving customer concerns or complaints. Maintaining a professional and friendly attitude when dealing with customers.
2014
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2017
S.Bros Precision Inc.
(Production Recorder / Encoder)
Assisting the Production Manager in managing the inventory.
Responsible for the accurate and timely input of data into the company’s system. Making sure that all inventory transactions are properly documented and accurately represented in the company’s systems. I also generate reports and maintain accurate records of all inventory activity. Supports the Production Manager with any other duties as needed.
My Services
Customer Service
Provides support via phone, email, and chat ensuring customer satisfaction and positive experience.
Data Entry
Ensures accuracy, efficiency, and confidentiality.
Medical Virtual Assistance
Provides support to administrative and clinical tasks, allowing you to focus on patient care.