I’m Regine D. Cañada, a multidisciplinary professional and aspiring Medical Virtual Assistant with a strong foundation in administrative support, claims processing, and CRM systems. With two years of experience in healthcare documentation and patient record management, I bring precision, empathy, and efficiency to every task.
My background in Office Administration and certifications in GoHighLevel, Facebook Ads, and Digital Marketing allow me to blend technical proficiency with creative problem-solving. I’m passionate about helping organizations streamline workflows, enhance client communication, and deliver exceptional service.
CENTRAL MINDANAO UNIVERSITY
Musuan, Maramag Bukidnon Philippines
2019-2023
1. Assisted in optimizing mechanical systems for manufacturing processes,
improving production speed by 20%
2. Drafted and implemented quality control procedures, reducing defects and
inconsistencies by 30%
3. Supported the creation of detailed project reports and documentation for senior
stakeholder
1. Claims Verification
Reviewed and validated insurance claims for accuracy.
Investigated discrepancies and confirmed policyholder details.
2. Client Support
Assisted policyholders through the claims process.
Prepared reports and communicated claim status updates.
Support for hospital operations, including record management, patient file updates, and billing documentation
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Handling customer inquiries, complaints, and feedback
"She consistently demonstrates accuracy and attention to detail in every claim she processes. Her ability to manage patient records and PhilHealth documentation efficiently has helped our department reduce errors and improve turnaround time.