2024
Bachelor of Science in Information Technology -Major in Software Development
Marinduque State University
More Info About Me
A hardworking, adaptable, and service-oriented professional with a Bachelor of Science in Information Technology major in Software Development from Marinduque State University, experienced in customer service, airport operations, and administrative support. Skilled in communication, multitasking, problem-solving, passenger handling, and maintaining accuracy in fast-paced environments. Experienced in assisting customers, processing documents and transactions, handling passenger inquiries, coordinating with airport teams, and ensuring smooth daily operations. Tech-savvy and highly adaptable to new technologies and systems, with the ability to quickly learn and apply new processes through proper guidance and training. Demonstrates strong attention to detail, professionalism under pressure, teamwork, and the ability to quickly adapt to dynamic work environments, with a strong passion for continuous growth and excellence in the aviation and customer service industry.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2024
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2025
Wilcon Depot
(Data Encoder)
Assisted customers with inquiries and ensured a positive shopping experience.
Addressed customer concerns and provided solutions regarding products and services.
Processed sales invoices, transmittals, and returns accurately.
Managed multiple communication channels including telephones and customer service desk operations.
Handled paging announcements for store operations and customer assistance.
Operated and managed different systems to support daily transactions and workflow efficiently.
2025
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2026
1Aviation Groundhandling Services Corporation
(Customer Service Agent)
Assisted passengers with flight inquiries, baggage concerns, and travel requirements to ensure a smooth airport experience.
Handled passenger processing at the check-in counter, including travel document verification and baggage tagging.
Performed gate agent duties such as boarding procedures, passenger announcements, and final boarding checks.
Addressed passenger concerns professionally, especially during flight delays and cancellations.
Coordinated with airport teams to support efficient flight operations and passenger flow.
Maintained accuracy in passenger data and airline system transactions while adapting to fast-paced airport operations.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.