Tech- Voc
Tagum City Comprehensive High School
I am a dedicated and detail-oriented Medical Administrative Professional with over two years of experience in hospital operations, patient coordination, billing, and scheduling. I have hands-on experience handling inpatient and outpatient transactions, preparing Statements of Account for HMO and medical assistance accounts, and coordinating with healthcare professionals to ensure efficient patient flow.
I am knowledgeable in medical terminologies, patient intake, medical records management, and Hospital Information Systems. I have completed HIPAA Awareness Training and Medical Virtual Assistant Training, strengthening my understanding of confidentiality, data privacy, and compliance in healthcare settings.
In addition, my experience as a Customer Service Representative handling housing loan accounts enhanced my communication skills, ability to manage sensitive concerns, and attention to detail in documentation and compliance.
I am proficient in Microsoft Office, Google Workspace, and administrative tools, and I am committed to accuracy, professionalism, and providing quality service to both patients and healthcare teams. I am seeking an opportunity where I can contribute my skills while continuing to grow in the healthcare field.
Tagum City Comprehensive High School
Manage front-desk operations and serve as the first point of contact for patients
Schedule appointments, confirm visits, and coordinate with medical staff
Process OPD and IPD procedures, including charging and finalizing Statements of Account
Handle patient inquiries regarding procedures, billing, and clinic policies
Assist with patient registration, data entry, and record maintenance
Ensure accuracy and confidentiality of patient information
Support daily clinic workflow to maintain efficient operations
Handled inbound and outbound customer inquiries related to housing loan accounts
Assisted clients with account status, payments, and documentation
Maintained accurate records and complied with company policies and data privacy standards
Resolved customer concerns professionally while meeting service-level targets
Developed strong communication, problem-solving, and multitasking skills
Assisted with front desk and guest reception duties during on-the-job training
Managed guest check-ins and check-outs
Handled phone inquiries and provided basic customer assistance
Maintained front desk records and daily logs
Developed strong interpersonal, customer service, and organizational skills
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Scheduling appointments, handling correspondence, and managing records.