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BS in Information Technology
Mapua University
More Info About Me
I have nearly six years of experience in customer service, supporting clients through phone, chat, and email across the retirement, medical and dental, and life insurance industries.
Throughout my career, I’ve developed strong communication, organization, and problem-solving skills while managing multiple priorities and delivering excellent customer service. I’m now excited to transition into an Virtual Assistant role, where I can use those strengths to provide reliable support, stay organized, and help executives work more efficiently while continuing to grow professionally.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
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2026
Empower Philippines, Inc.
(Retirement Specialist (401K))
Assists U.S.-based individuals and employees in planning and managing retirement finances through comprehensive 401(k) support.
Educates clients on retirement strategies, employer-sponsored benefits, and investment options.
Provides personalized guidance on plan administration, distributions, rollovers, and compliance.
Leads investment education initiatives to help clients make informed decisions.
Delivers high-quality support via phone and email with a balance of empathy and accuracy.
2023
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2024
DXC Technology
(Business Analyst)
Analyzed business processes, data, and system requirements to optimize insurance operations.
Collaborated with stakeholders to gather and document business needs and enhancements.
Recommended solutions to improve efficiency and ensure regulatory compliance.
Leveraged deep knowledge of insurance, underwriting, and claims processing in analysis.
2021
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2023
Sun Life Financial ASCP
(Customer Service & Billing Specialist)
Delivered exceptional voice support, resolving billing concerns and processing payments.
Exceeded KPIs for FCR, AHT, and quality assurance.
Recognized for empathy and problem-solving in high-pressure interactions.
Maintained data integrity and adhered to privacy protocols.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.