I help simplify your workload by taking care of repetitive, creative, and tech-driven tasks, allowing you to focus more on growing your business.
With a proactive approach, I’m dedicated to optimizing business operations, ensuring every process runs smoothly, and unlocking the full potential of your business.
Graduated in 2015 with a degree in Agriculture and a licensed Agriculturist, specializing in the field.
Download and review settlement reports from the Adyen portal.
Reconcile Adyen settlement reports with transaction data in Dynamics 365.
Use Excel formulas (especially vlookup) to identify discrepancies between Adyen reports and D365 records.
Settle transactions in Dynamics 365.
Process adjustment journals within D365.
Collaborate with the AR Manager and IT team to investigate and resolve variances.
Provided front-line customer support for B2C clients, handling account inquiries and order-related concerns via phone, chat, and email for purchases made through Amazon and the company website.
Conducted social media outreach and engagement through TikTok and Instagram to support brand visibility and customer interaction.
Utilized tools including TikTok, Instagram, WhatsApp, Google Workspace, and Amazon Seller Central to manage communications and workflow efficiently.
Manage B2C collections, ensuring timely and accurate posting of customer payments.
Monitor outstanding balances, follow up on overdue accounts, and resolve discrepancies.
Apply payments to customer accounts in line with company policies and financial controls.
Communicate with customers regarding billing inquiries, payment issues, and account status.
Coordinate with internal teams (Finance, Customer Support, Sales) to resolve disputes and support client satisfaction.
Prepare and maintain accurate records of collection activities and cash application transactions.
Support process improvements in collections and cash application to streamline operations and enhance efficiency.
Managed invoicing, payment tracking, and reconciliation.
Communicated with clients to follow up on overdue payments and resolve disputes.
Prepared AR aging reports and provided updates to management.
Maintained accurate records and ensured compliance with company policies.
Collaborated with internal teams to address account discrepancies.
-Provided assistance to clients
-Answered inbound phone and services customer's account
-Explained products and benefit
-Confirmed, process payments, refunds, etc.
-Respond to email and communicate with other internal departments.
-Provided technical support/ Engage in digital platform.
-Provided assistance to clients query
-Answered phone and assisted customers with changes
-Maintained up-to-date knowledge of customer accounts;File management
-Explained products and benefit
-Confirmed payments, refunds, etc.
-Assisted customers in person
Inventoried stock
-Book keeping
-Office supply monitoring and ordering
-Process RFP
-Field support
Plan, Allocate, coordinate placement delivery schedule of stocks
from hatchery to customers.
Schedule and monitor material flow and inventory.
Supervise quality assurance operations.
Handled records, computed tuition, issued receipts, managed deposits, and assisted with enrollment inquiries.
Search the Internet for information on a wide variety of topics.
Expert QuickBooks management, multi-client expense tracking, and budget analysis to support small business growth.
Providing timely, efficient, and friendly support to ensure a seamless and positive experience for every customer.
Provided front-line customer support for B2C clients, handling account inquiries and order-related concerns via phone, c
Download and review settlement reports from the Adyen portal. Reconcile Adyen settlement reports with transaction data i
Calendar Management Project Management Tools
"Rez was a reliable Banking Officer who managed complex Adyen reconciliations with precision. She consistently resolved variances in Dynamics 365/ Xero. Her technical expertise was a huge asset to our operations."
Kaye was a dedicated part of our outreach team. She was consistent with her daily targets on TikTok and Instagram and handled lead engagement very professionally. She’s highly reliable even in a remote setup.
