2024
Bachelor in Arts Major in Literature and Cultural Studies
University of Southeastern Philippines
Get to know me!
Determined, highly organized, and tech-savvy, I bring 4 years of customer service experience across retail, technical support, and sales, where I developed strong communication, problem-solving, and teamwork skills.
I leverage these abilities to efficiently manage clients’ affairs, organize schedules, coordinate tasks, and handle correspondence as an Executive Virtual Assistant.
With a proven track record of adapting quickly to new technologies and delivering results, I am ready to provide reliable, professional support that helps clients stay productive and focused on their priorities. Let's get in touch!
My Skills and Competencies
Social Media Management
Graphic Designer
Email and Calendar Management
Content Creator
Certificates
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My Experience and Education
2024
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2025
Full Potential Solutions
(Technical Support & Sales Representative)
Supported daily operations by completing key performance goals and assigned tasks while assisting with administrative and support-related activities. Maintained organized records in accordance with established procedures, ensuring accuracy and efficiency.
Recognized as a Top 2 Performing Agent for the quarter, demonstrating consistent dedication, reliability, and a results-driven approach—skills directly transferable to managing executive operations and client support as a Virtual Assistant.
2022
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2024
VXI Global Holdings
(Customer service Representative / Team Leader)
Led and coached a team of call center agents to achieve performance targets, while monitoring progress and implementing improvements to boost productivity and customer satisfaction. Handled escalated inquiries professionally, collaborated across departments to streamline processes, and maintained accurate records in compliance with company policies.
This experience honed my leadership, organization, problem-solving, and client-focused skills—essential for managing executive schedules, communications, and daily operations as a Virtual Assistant.
2019
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2021
IQOR
(Customer Service Representative)
Effectively managed inbound and outbound customer calls, resolving issues, providing accurate information, and ensuring high levels of customer satisfaction. Consistently followed company protocols while meeting and exceeding performance targets. This experience honed my ability to handle client communications professionally, anticipate needs, and provide timely support in a fast-paced environment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.