2018
Bachelor of Science in Computer Science
Bohol Island State University
Helping You Focus on Growth While I Handle the Rest
Hi, I'm Rica Marie Ybanez, but you can call me Rica. I'm a 28-year-old Virtual Assistant from Taguig, Philippines, a proud wife and mom to one wonderful child. My family inspires me to work hard, stay organized, and always give my best in everything I do. I'm driven by a strong work ethic, attention to detail, and a genuine passion for helping businesses stay organized, efficient, and productive.
With over 6 years of customer service experience and 10 months of experience as a Quality Analyst, I've developed strong communication, problem-solving, organizational, and time management skills. I also recently completed PRO VA's specialized training program, where I gained hands-on knowledge in social media management, lead generation, data entry, and general virtual assistance. I'm proficient in Google Workspace, Microsoft Office, Google Sheets, Microsoft Excel, Canva, and CapCut, allowing me to provide reliable administrative and creative support.
I'm a fast learner who adapts quickly to new tools and workflows. I take pride in delivering accurate, high-quality work, communicating professionally, and meeting deadlines consistently. If you're looking for a dependable Virtual Assistant who genuinely cares about your business and is committed to helping you save time and stay organized, I'd be honored to support your team so you can focus on growing your business with confidence.
Let's work together! Feel free to message me today, and let's discuss how I can help support your business and make your day-to-day operations easier.
My Skills and Competencies
Customer Service
Social Media Management
Email, Calendar, and Schedule Management
Time Management and Attention to Detail
Multi-tasking and Flexibility
Client Communication and Relationship Management
Report Preparation and Documentation
Virtual and Administrative Assistance
Appointment Booking and Coordination
Remote Work and Independent Task Handling
Data Entry and File Organization
Lead Generation Specialist
Certificates
My Experience and Education
2024
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2025
TELUS International
(Quality Analyst)
• Managed and maintained accurate records, reports, and performance documentation.
• Prepared quality reports, organized data and tracked performance metrics using Microsoft Office, Google Workspace, Google Sheets, and Microsoft Excel
• Reviewed customer interactions to ensure accuracy, compliance, and quality standards.
• Organized and maintained confidential data with a high level of accuracy and attention to detail.
• Documented findings, identified trends, and supported process improvements.
• Provided coaching and feedback to improve team performance.
• Coordinated with team leaders and participated in calibration meetings.
• Managed multiple tasks while meeting deadlines in a fast-paced environment.
2024
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2024
Lead Connects
(Lead Generation Intern)
• Conducted lead generation and web research for U.S.-based businesses.
• Researched and verified company names, addresses, websites, contact persons, job titles, LinkedIn profiles, phone numbers, and email addresses.
• Utilized email lookup and verification tools to ensure accurate and up-to-date contact information.
• Maintained organized lead lists through accurate data entry and spreadsheet management.
• Supported day-to-day virtual assistant tasks while ensuring accuracy, attention to detail, and timely completion of assigned work.
2024
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2024
ProVA Philippines
(General Virtual Assistant Intern)
During my General Virtual Assistance Training at ProVA Philippines, I gained hands‑on experience in essential VA tasks such as data entry, information management, and backend support. Under the guidance of my mentor, I worked on projects like building a customer database in Google Sheets, which strengthened my skills in organizing data, maintaining accurate records, and meeting deadlines efficiently. This training enhanced my attention to detail, technical proficiency with digital tools, and ability to manage tasks systematically, preparing me to deliver dependable and professional support as a Virtual Assistant.
2022
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2024
TELUS International
(Fraud Analyst)
• Handling inbound customer inquiries regarding security alerts and potential fraudulent activities on their accounts.
• Taking proactive measures to mitigate risks by reporting and escalating suspicious activities to prevent financial losses.
• Initiating necessary actions, such as blocking compromised accounts and issuing new cards, to protect customers from fraud.
2019
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2022
Teleperformance
(CSR and Chat support (first account was dissolved))
• Provided exceptional customer service to guests inquiring about hotel reservations, amenities and accommodation options. Assisted customers via phone, resolving issues, addressing concerns, and ensuring a seamless booking experience.
• Provided expert chat support to customers seeking information about Philips products, troubleshooting technical issues, and offering solutions.
• Resolved customer inquiries and concerns efficiently via chat, ensuring a high level of customer satisfaction
2018
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2019
Macy's | Sitel Philippines
(Customer Sales Representative (Seasonal))
• Assisted customers with product inquiries, orders, payments, returns, and general account concerns via phone.
• Provided personalized product recommendations and promoted relevant offers to enhance the customer shopping experience.
• Resolved customer issues promptly while maintaining high customer satisfaction and service quality.
• Accurately documented customer interactions and updated account information in the CRM system.
• Consistently met quality, productivity, and performance goals in a fast-paced retail environment.
My Services
Customer Service
Deliver prompt, friendly support via chat, email, or messages — ensuring client satisfaction and smooth communication.
Administrative Support
Provide reliable admin support — from calendar, emails, docs, to project coordination and client communications.
Data Entry
Accurately input, update, and organize data in spreadsheets and databases while ensuring consistency and efficiency.
Lead Generation Specialist
I help businesses find qualified leads, verify contact details, and build accurate lead lists to support business growth
Social Media Management
Plan, design, and post content to grow reach, boost engagement, and manage social media accounts effectively.