2018
Computer Science
Bohol Island State University
The Virtual Assistant that you need to know about
Welcome to my world of digital empowerment! I'm Rica, your dedicated Lead Generation Specialist and General Virtual Assistant on a mission of helping businesses succeed through targeted lead generation tactics and thorough virtual assistance. I recently participated in PRO VA's specialized training program, which focuses on in-depth lead generation strategies, allowing me to expand my expertise in this industry. As an intern at Lead Connects, I am currently obtaining hands-on experience in lead generation, data entry, and general virtual assistance.
Lead Generation Specialist: I specialize in executing targeted lead generation campaigns across various channels, leveraging digital marketing strategies, content creation, and data analysis to improve lead quality and conversion rates.
Data Entry Expert: With meticulous attention to detail and accuracy, I handle data entry tasks efficiently, ensuring that information is organized, up-to-date, and readily accessible for your business needs.
General Virtual Assistant: As a versatile virtual assistant, I provide comprehensive administrative support to streamline your operations. From managing emails and calendars to handling customer inquiries and scheduling appointments, I help you stay organized and focused on what matters most.
Outside of work, I enjoy editing images and films. I'm enthusiastic about documenting moments and communicating stories through visual material, making sure that every frame is a masterpiece. I also love spending time with my two adorable dachshunds. Our cozy home is filled with love and laughter, thanks to them, as they bring endless joy and companionship to our lives.
Are you ready to grow your business with expert lead generation strategies and reliable virtual assistance? I'm here to help you succeed every step of the way. Let's collaborate and achieve remarkable results together!
My Skills and Competencies
Customer Service
General Virtual Assistant
Data Entry
Lead Generation Specialist
Certificates
My Experience and Education
Oct 2024
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Aug 2025
TELUS International
(Quality Analyst)
• Maintaining and updating evaluation records and performance reports accurately
• Organizing and managing large volumes of data and documentation
• Scheduling coaching sessions and meetings using calendars
• Preparing reports and tracking performance metrics for management review
• Monitoring compliance and ensuring processes are properly followed
• Coordinating with teams and supervisors for feedback and follow-ups
• Handling confidential information with accuracy and discretion
• Assist in designing quality improvement programs and customer satisfaction initiatives.
• Ensure scorecards, forms, and evaluation tools are accurate, updated, and aligned with business metrics and KPIs.
Mar 2022
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Oct 2024
TELUS International
(Fraud Analyst)
• Handling inbound customer inquiries regarding security alerts and potential fraudulent activities on their accounts.
• Taking proactive measures to mitigate risks by reporting and escalating suspicious activities to prevent financial losses.
• Initiating necessary actions, such as blocking compromised accounts and issuing new cards, to protect customers from fraud.
Jan 2019
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Feb 2022
Teleperformance
(CSR and Chat support (first account was dissolved))
• Provided exceptional customer service to guests inquiring about hotel reservations, amenities and accommodation options. Assisted customers via phone, resolving issues, addressing concerns, and ensuring a seamless booking experience.
• Provided expert chat support to customers seeking information about Philips products, troubleshooting technical issues, and offering solutions.
• Resolved customer inquiries and concerns efficiently via chat, ensuring a high level of customer satisfaction
Sept 2018
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Jan 2019
Sitel
(Customer Service Representative)
• Assisted customers via phone to provide product information, answer inquiries, and resolve issues, resulting in a high customer satisfaction rate.
My Services
Customer Service
Professional customer service via chat, email, and phone, resolving inquiries and building lasting client trust daily.
General Virtual Assistance
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Specialist
Promote companies' products and services by developing copy for websites, social media, marketing materials.