2021
BSBA- Marketing
Navotas Polytechnic College
More Info About Me
Customer service professional with experience in voice and non-voice support. Skilled in handling customer inquiries, resolving issues, and maintaining accurate records. Reliable, detail-oriented, and eager to contribute to a growing team.
My Skills and Competencies
Data Entry
Microsoft Office (Word, Excel, PowerPoint)
Customer Service
Calendar scheduling
Typing speed
Attention to detail
Administrative Task
Certificates
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My Experience and Education
2025
-
2026
Everise
(Trainer)
Responsible for designing, delivering, and evaluating training programs to improve skills, knowledge, and performance. To ensure learning objectives are met and performance standards are achieved.
2025
-
2025
Ibex
(Customer Care Associate)
For Online Shopping is responsible for assisting customers with their online orders, inquiries, and concerns. The role focuses on delivering excellent customer service through phone while ensuring a smooth and positive online shopping experience.
2024
-
2025
Everise
(Customer Care Associate)
For Prescription Services supports Health Insurance members by handling prescription refill requests and medication-related inquiries. The role ensures accurate information, timely assistance, and a positive member experience while following healthcare regulations and privacy standards.
2021
-
2024
TeleTech
(Customer Care Associate)
Managed customer orders, addressed
inquiries, and ensured timely and accurate
food deliveries.
2020
-
2021
Supreme Court Inc
(Lead Generation Specialist)
Identified and qualified potential clients through research, cold calling, and outreach campaigns to generate new leads.
2013
-
2015
Transcom
(Customer Care Associate)
Assisted customers with billing inquiries, payment processing, and account adjustments to ensure accurate and timely service.
My Services
Customer Service
Customer service support handling inquiries, client communication, problem-solving, and customer satisfaction.
Data Entry
Accurate and efficient data entry, file organization, spreadsheet management, and administrative support services.
General Virtual Assistant
Remote VA providing admin support, scheduling, data entry, customer service, and social media assistance.
Appointment Setter
Manage calendars by scheduling meetings, organizing appointments, sending reminders, and avoiding conflicts efficiently.