2004
Bachelor of Arts, Major in Political Science
Holy Trinity College
More Info About Me
Driven and detail oriented professional with a strong background in customer support, known for staying organized, resolving problems efficiently, and building genuine working relationships with clients and teams. I bring reliability, adaptability, and a results-focused mindset to every task. I'm excited to bring my skills, dedication, and fresh energy to a company ready to grow, where I can make a real impact from day one.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Medical VA
E - Commerce
Certificates
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My Experience and Education
2022x
-
2026
Founder
(Customer Support Representative)
1. Provided inbound customer support and technical troubleshooting for telecommunications accounts, resolving billing, account, connectivity, and equipment issues.
2. Upsold and cross-sold telecommunications plans, add-ons, and bundles based on customer needs, contributing to revenue growth and sales targets.
3. Maintained quality assurance standards while handling high call volumes, documenting interactions and transactions accurately.
4. Achieved customer satisfaction rating and consistently met or exceeded KPI metrics for call resolution, handling time, and sales conversion.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Medical VA
NA