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Bachelor of Science in Information Technology
St. Mary’s College
More Info About Me
I have five years of experience in customer service and data entry, working with companies such as Amazon and Alorica. In these roles, I assisted customers with inquiries, order tracking, returns, and issue resolution while maintaining accurate records and handling large volumes of data. My experience has helped me develop strong communication, problem-solving, and organizational skills. I am reliable, detail-oriented, and committed to providing high-quality service and accurate work.
My Skills and Competencies
Social Media Management
Bookkeeping Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2025
Amazon
(Customer Service Representative)
Responding to customer questions via phone, email, live chat, or
social media.
Providing detailed information about products or services.
Addressing product or service-related issues in a clear and timely
manner.
Troubleshooting and resolving customer complaints or concerns.
2021
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2023
Alorica Teleservices Inc.
(Customer Service Representative)
Assisting customers with placing, modifying, or tracking orders.
Managing and updating customer account information.
Upselling or cross-selling related products where appropriate.
Updating customer accounts with details of interactions, inquiries,
complaints, or service requests.
2019
-
2020
2GO Logistics Co.
(Data Entry)
Prepare waybills, invoices, shipping labels, and bills of lading.
Accurately enter shipment details, delivery schedules, and customer
information into the company’s system.
Maintain accuracy of inventory systems through timely data entry.
Updaterecords for inbound and outbound shipments.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping Expert
Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date.