Results-driven Executive Virtual Assistant with extensive experience in customer support, operations coordination, data management, and client relations across multiple industries. Proven ability to manage high-volume communications, streamline workflows, and support executive-level functions including scheduling, reporting, and stakeholder coordination. Skilled in data analysis, fraud monitoring, and financial record management, ensuring accuracy, compliance, and informed decision-making. Demonstrates strong project management and cross-functional collaboration by coordinating with internal teams, vendors, and clients to deliver results on time and within scope. Adept in social media management, lead generation, and performance tracking, leveraging digital tools and insights to support business growth and executive priorities.
Pasig Catholic College
• Processed and managed high-volume data entry with 99%+ accuracy, ensuring consistent formatting and data integrity across multiple platforms.
• Validated and cross-checked data from multiple sources, proactively identifying and correcting errors to improve overall data quality and reduce discrepancies.
• Maintained and optimized structured datasets using internal tools and workflows, increasing processing efficiency and supporting reliable, data-driven operations.
• Managed and grew multi-platform social media accounts (Facebook, Instagram, LinkedIn, Twitter, TikTok), increasing engagement and reach by 30%+ through strategic content planning and execution.
• Created, scheduled, and optimized high-performing content while actively engaging with followers, improving response time and boosting community interaction and brand visibility.
• Executed and monitored paid social media campaigns, analyzing key metrics (engagement, reach, conversions) to drive data-backed decisions and improve overall campaign performance and ROI.
• Delivered end-to-end customer support via phone, email, and chat, achieving 95%+ CSAT, 90%+ QA scores, and consistently meeting AHT targets through efficient handling of inbound and outbound inquiries.
• Resolved order-related issues (modifications, cancellations, missing/incorrect items, delays) with a strong focus on First Call Resolution (FCR 85%+), minimizing escalations and improving customer retention.
• Coordinated with restaurants, riders, and delivery partners to track orders in real time, manage escalations, and resolve payment or routing issues, ensuring timely fulfillment and enhanced service efficiency
• Delivered exceptional customer support via phone, achieving 95%+ CSAT, 90%+ QA scores, and consistently meeting AHT targets while handling high-volume inquiries.
• Processed subscription payments with 100% accuracy, ensuring seamless transactions and improving customer trust and retention.
• Diagnosed and resolved SiriusXM radio technical issues, driving First Call Resolution (FCR 85%+) and reducing repeat contacts through efficient troubleshooting.
As a Project In-Charge:
• Led end-to-end on-site operations, ensuring 100% adherence to project timelines and safety standards, resulting in zero major safety incidents and on-time project delivery.
• Coordinated with engineers, subcontractors, and suppliers to streamline workflows and ensure material availability, reducing delays and improving overall project efficiency by 20%+.
• Conducted site inspections, quality control checks, and risk assessments while ensuring compliance with building codes and permits, maintaining high-quality standards and minimizing rework and project disruptions.
As an Account Executive:
• Built and maintained strong client relationships, achieving 95%+ client satisfaction and repeat business through proactive communication and issue resolution.
• Prepared and presented competitive proposals, quotations, and contracts, successfully closing deals and contributing to a 20%+ increase in project acquisition.
• Collaborated with cross-functional teams (engineering, procurement, finance) to ensure project alignment, while tracking progress and providing timely client updates, improving delivery efficiency and minimizing delays.
1. Paypal Analyst
• Monitored high-volume transactions to detect fraud and chargeback risks, leveraging risk rules and analysis to reduce potential losses and improve detection accuracy.
• Investigated suspicious activities and processed disputes/claims with precision, compliant resolutions.
• Ensured adherence to financial regulations while assisting customers with payment issues, improving resolution efficiency and enhancing overall customer satisfaction.
2. Data Entry Specialist
• Accurately input and managed high-volume financial records, maintaining 99%+ data accuracy and ensuring reliable reporting.
• Verified and updated customer information and transaction details, reducing errors and improving data integrity across systems.
• Generated timely and accurate financial reports for internal and external stakeholders, enhancing decision-making and operational efficiency.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
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