2014
Bachelor of Science in Information Technology
Bataan Peninsula State University
More Info About Me
Hello! I'm Roan Jhoy, your Virtual assistant with a strong background in office management and administrative support. With over seven years of experience in diverse office environments, I pride myself on my organizational skills, attention to detail, and ability to handle multiple tasks efficiently.
My Skills and Competencies
ADMINISTRATIVE ASSISTANT
Social Media Management
Data Entry
Certificates
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My Experience and Education
2022
-
2024
Pj Lhuillier Inc
(Branch Personnel / Vault Custodian)
Branch Personnel plays a critical role in ensuring the smooth operation of the branch. This
position involves handling various customer transactions, providing excellent customer service,
and ensuring compliance with company policies and procedures. The Branch Personnel will also
assist with branch sales targets and contribute to a positive work environment.
2016
-
2021
Petron Corporation (Ebg Fuel and Service Station)
(Administrative Assistant)
Administrative Assistant provides essential support to ensure the smooth operation of the
office. This role involves a variety of administrative tasks including managing correspondence,
coordinating schedules, and assisting with internal and external communications. The ideal
candidate will be organized, detail-oriented, and proactive in supporting the team’s needs.
2023
-
2026
WooCommerce Supporrt Assistant
(Support Assistant)
Uploaded and managed product listings (descriptions, pricing, images)
Organized product categories for improved user experience
Processed and monitored customer orders
Updated order statuses and coordinated with fulfillment teams
Assisted in inventory tracking and updates
Responded to basic customer inquiries related to orders and products
Ensured backend organization of WooCommerce dashboard
2022
-
2025
CRM Support
(Customer Service Representative)
Managed and updated customer data in CRM systems, ensuring
accuracy and completeness
Tracked leads, client interactions and sales pipeline activities
Assisted in organizing CRM workflows for better team efficiency
Coordinated with team members to ensure timely updates and
communication
Generated simple reports for tracking leads and customer activity
Supported email management and client communications
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.