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BS Tourism Management
Centro Escolar University
About Me
Hi! I’m a digital communication and marketing specialist from the Philippines, focusing on email marketing, SMS broadcast campaigns, and customer communication support for event-based and promotional campaigns.
I help brands, businesses, and organizations improve audience engagement through structured, timely, and effective messaging across email and SMS channels. My experience includes managing campaign workflows, supporting customer inquiries, and implementing simple automation systems using tools like Google Forms, Google Sheets, and Mailchimp.
I am detail-oriented, adaptable, and committed to delivering organized and reliable results. I enjoy working on communication systems that improve efficiency, enhance audience experience, and support smoother campaign execution.
I’m continuously developing my skills in digital marketing, automation, and campaign analytics to deliver better results and grow as a professional in the digital communications field.
Core Competencies
Specialized in digital communication and audience engagement
Event Marketing and Promotions
Email and SMS Campaigns
Customer Support and Communication
Audience Engagement and Retention
Google Sheets Automation and Data Tracking
Google Apps Script (Email and SMS Automation)
Data Entry and List Management
Certificates
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Professional Experience
Hands-on experience in campaign execution and customer communication support
2019
-
2023
WHG Customer Services Philippines, Inc.
(Senior Customer Protection Analyst)
My first work experience in WHG was Payments Auditor last 2019-2020. We approved withdrawals from our customers. We check their game play, duplicate accounts and amount of their withdrawals.
The 2nd role is in MRG KYC Risk Analyst dated 2020-2021. We validate the documents of the customers. Our company provided us some tools to check if the customers documents is legit or fake. Once we validate the documents of the customer, we will approve their account for them to access.
My 3rd role is Customer Protection Analyst under Self exclusion. We search for their multiple accounts if they created one. Then once we gather all the accounts of the customer we will suspend or closed their accounts.
My last role is Senior Customer Protection Analyst. I do the tasking of our team, assist our agents and newbies in team, train them with new updates and do shift report at the end of our shift.
What I Offer
Helping brands connect, communicate, and engage with their audience effectively
Email Marketing Campaign Management
Creates and manages email campaigns with tracking of open rates and engagement.
SMS / Text Blast Marketing Campaigns
Sends real-time SMS updates, promos, and event reminders to targeted audiences.
Customer Support & Community Management
Handle customer inquiries, announcements, updates, and audience engagement across digital platforms.
Bulk Messaging & Audience Outreach
Manages large-scale messaging to deliver updates, promos, and announcements efficiently.
Digital Communication & Campaign Support
Handles organized campaign messaging, updates, and audience communication across channels.
Marketing Automation (Forms & Sheets Workflow)
Builds simple automation using Google Forms & Sheets for status-based notifications.